Job Title: Veterans Housing Outreach Worker 

Company: John Howard Society of Victoria 

Location: In Person, Victoria, BC 

Job Type: Full-time, Permanent  

Work hours: 37.5 hour per week, Mon - Fri, 8 am to 4:00 pm 

Salary: $32.45 per hour 

Benefits: Employee Engagement Activities, Organization Events, Dental care, Disability insurance, Employee assistance program, Extended health care, Life insurance, Paid time off, Pension Plan 

Who We Are:  

John Howard Society of Victoria is a fast paced growing, dynamic and innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services.  

At John Howard Society of Victoria we come from various backgrounds and share a common goal of wanting to make things better in our community, for our community. We believe in creating a dynamic work environment that adapts to your needs. 

Our Vision, Mission, Goals, and Values:  

• Our Vision: A safe, healthy, and inclusive community for all 

• Our Mission: We contribute to a safer, stronger and more sustainable communities by supporting people to achieve greater independence 

• Our Goals:  

  • Service Excellence: Improve the quality of life of the people we service through more relevant, accessible and sustainable services. 

  • Organizational Sustainability: Realize a resilient operational and governance model that supports JHSV to consistently serve the end-to-end client journey. 

  • Capacity: Increase our capacity to work effectively and efficiently as a team. 

• Our Values:  

  • Our Service Commitments (How we provide services to clients) – Dignity, Advocacy, Empowerment 

  • Team Values (How we work together) – Collaboration, Accountability, Resiliency 

What We Offer: 

• Competitive Benefits: Enjoy paid vacation, sick and personal time, health and dental plans, long-term disability, critical illness and Pension Plan 

• Supportive Environment: Our Employee Assistance Program and professional development opportunities are designed to help you succeed both personally and professionally. We invest in our employees' growth through training programs, workshops, and mentorship opportunities. 

• Engaging Culture: Be part of a friendly team that values your input! With numerous employee engagements, you can make your voice heard and contribute to meaningful change for our clients and our community. 

• Employee Engagement: We often organize team and social gatherings to strengthen relationships and foster camaraderie to create a supportive network among colleagues. 

• Impactful Work: Employees at JHS Victoria are driven by a shared mission to make a positive difference in the community. Engaging in meaningful work enhances job satisfaction and connects team members to a greater purpose. 

About the Program:  

The program provides housing and wraparound support to veterans and retired RCMP officers who are experiencing or at risk of homelessness. Our program focuses on individualized support services to improve integration and connectedness to support structures, including housing attainment, rental assistance, basic needs, and access to counselling or treatment. Grounded in trauma-informed and culturally responsive care, participants are supported through service planning, case management, and optional one-on-one or group counselling, with the aim of fostering stability, dignity, and community connection. 

Position Summary:  

The Position reports to Manager, Community Programs 

We are seeking a compassionate Outreach Worker to develop, implement, and evaluate a support program for Veterans experiencing homelessness or at risk of homelessness. The Outreach Worker will serve as the main point of contact, responsible for program creation, intake, processing, and monitoring. This in-person role requires a commitment to meeting program goals while providing comprehensive support to individuals. Strong interpersonal skills and experience with vulnerable populations are essential. If you are dedicated to making a positive impact in the lives of Veterans, we encourage you to apply and help us provide vital services to those in need. This is an in-person role with no opportunity to work-from home.   

What You'll Be Doing: 

Housing and Client Support (40%) 

• Identify, apply for, and secure safe, stable, and appropriate housing for veterans, including private market, supported housing, and transitional options. 

• Works in collaboration with the client to conduct a Needs Assessment, and then formulate a comprehensive service plan that is reviewed and modified with client on a regular basis. Conduct 3, 6, 9, 12 month check ins to ensure client is working towards 

• Work under a person-centered model of support to foster opportunity to achieve individualized, measurable short and long-term goals. provide services for all clients who have experienced homelessness and lived experiences of facing multiple barriers such as substance use, disabilities, mental health, poverty, and trauma 

• Provide flexible and mobile outreach services, including case management, advocacy, and informal counseling, in environments such as streets, shelters, hospitals, corrections facilities, housing sites, and offices. 

• Provide individually tailored services to each client—i.e., housing placement, landlord mediation, independent living skills, vocational guidance, appointment escorts, information and access to integrated substance use treatment and mental health services. 

• Educate, inform, and advocate for clients regarding benefits and financial entitlements, rental subsidies (SAFER, BC Housing, 

• PWD, IA), housing registries, employment supports, and community-based low-barrier resources. 

• Support housing set-up through coordinating access to rent supplements, damage deposits, tenant insurance, and essential furnishings and household goods (groceries, appliances, clothing, etc.). 

• Provide veterans with comprehensive, wraparound case management services, tailored to their individual needs and goals. 

• Serve as a primary point of contact for client support, offering regular check-ins, crisis response, advocacy, and systems navigation. 

• Assist veterans in completing Veterans Affairs forms and navigating federal, provincial, and municipal income supports (e.g. VAC benefits, EI, income assistance, disability benefits, etc.). 

• Refer and connect clients to internal and external mental health supports, including the in-house counselor, substance use services, and culturally relevant resources. 

• Coordinate care with community partners including health authorities, peer-led veteran organizations, and Indigenous support agencies when applicable. 

Outreach and Community Engagement (30%) 

• Conduct outreach activities, including organizing and participating in community events, workshops, and presentations to raise awareness about veteran services. 

• Build and maintain strategic relationships with community agencies, veteran-focused organizations, stakeholders, and service providers to enhance referrals and collaboration. 

• Initiate and foster strong relationships with landlords and housing providers to increase housing options, negotiate tenancy opportunities, address tenancy concerns, and promote long-term housing retention. 

• Track and maintain a database of landlord contacts and available housing units, regularly updating it to reflect the evolving housing landscape. 

• Adapt to new changes and pivot strategies as necessary to meet veteran needs effectively. 

• Liaise with landlords, partner organizations, funders, community partners, and stakeholders to develop and maintain working relationships. 

• Build and maintain positive relationships with landlords and housing providers to support client housing placements, negotiate  

• Document systemic and structural barriers faced by veterans (e.g., discrimination in housing, service gaps), and provide regular feedback to leadership to support advocacy and policy improvement. 

• Support policy shifts by documenting barriers faced by clients and providing insights to leadership and funders. 

• Explore innovative community partnerships to expand housing access, enhance wraparound supports, and reduce service duplication 

Reporting (30%) 

• Maintain accurate records of case management activities, outreach efforts, and outcomes, including demographic information, housing status, support services accessed, referrals made, and follow-up actions. 

• Maintain up-to-date, detailed case notes, individualized support plans, consent forms, and housing documentation in accordance with privacy legislation and organizational policies. 

• Prepare and submit a monthly internal report outlining client progress, housing outcomes, service gaps, and engagement statistics. 

• Support the completion and ongoing maintenance of the veterans data collection tool (Excel or other format), ensuring accurate monthly updates for all active clients. 

• Contribute to quarterly program reporting for funders by providing aggregated data and client success stories. 

• Collaborate closely with the veteran’s counselor and other professionals to ensure case planning and progress are documented and integrated across service streams. 

• Ensure timely and accurate documentation to support evaluation, quality improvement, and accountability to funders and stakeholders. 

Perform other duties and projects as required and not limited to the responsibilities as mentioned. 

*The assigned percentage of job responsibilities may vary based on organizational and operational priorities. 

What We’re Looking For: 

Qualifications:  

• Post-secondary education, preferably in the human/social service field.  

• Two (2) years of experience working in the community social services sector.  

• Demonstrated knowledge of income assistance and affordable housing programs for Veterans.   

• Knowledge or experience working with Veterans Affairs is an asset.  

• Lived experience as Veteran is an asset and/or able to demonstrate awareness of military culture and understanding of the unique challenges veterans experience after release. 

• Someone with a passion for and interest in working with vulnerable veterans.  

• Proficient in verbal and written English at a professional level, with excellent communication, organization and interpersonal abilities. 

• High proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint) and case management systems. 

• Criminal Record Check. 

• Valid Class 5 Driver’s License and access to a reliable vehicle, insured for business up to $5,000,000 for liability, and which can be used to transport clients.  

• Emergency First Aid certification is an asset.  

• Ability to manage confidential and sensitive information effectively and possess strong integrity. 

Skills and Competencies:  

• Ability to understand the dynamics of offender’s behavior and assess their needs and risks, managing it as part of the case management process. 

• Experience working with a range of different individuals and groups in the community, and to be sensitive to and understanding of their social realities, including culture, race, religion, sexual orientation, and lifestyle. 

• Well-developed interpersonal communication, assessment, and conflict management skills. 

• Ability to effectively manage a caseload.  

• Work in a fast-paced environment with competing priorities. 

• Outcome driven to ensure organizational and contractual requirements are met.  

• Proven communication and conflict resolution skills. 

• Comfortable communicating by email, text message, telephone, and in-person. 

• Outstanding organizational, coordination, administration, and time management skills. 

• Demonstrated experience collecting program statistics and delivering reports, utilizing software and tools when appropriate. 

• Ability to develop and maintain rapport with internal and external stakeholders. 

Who You Are:  

• Empathetic: Genuine compassion for veterans and a commitment to understanding their unique challenges and experiences.  

• Integrity: Strong ethical standards, particularly in handling sensitive and confidential information.  

• Resilient: Ability to cope with the emotional demands of the role and maintain a positive outlook.  

• Driven: Outcome-oriented with a strong desire to meet organizational and contractual requirements.  

• Collaborative: Team-oriented with a commitment to working closely with colleagues, including veteran counselors, to ensure comprehensive care.  

• Community-Minded: Passionate about making a positive impact in the lives of veterans and fostering inclusive communities.  

• Problem-Solver: Effective at identifying issues and developing practical solutions to support veterans in their journey toward independence.  

Creating Safe, Healthy and Inclusive Communities at JHS Victoria: 

At John Howard Society of Victoria, we proudly embrace the rich diversity of the communities we serve, and we’re excited to invite applicants from all backgrounds to join our team!  We understand that everyone’s journey is different, and we are committed to providing the support needed to ensure equal opportunities for success throughout the hiring process. John Howard Society of Victoria will provide reasonable accommodation upon request. Please email hr@jhsvic.ca if you have a need for any accommodation. We’re here to help! 

Ready to Make a Positive Impact? 

If you’re passionate about making a positive impact in people’s lives and meet the qualifications for this role, we’d love to hear from you!  

Please submit your application on the portal. Submission deadline is July 01, 2026, and we’ll be reviewing applications on an ongoing basis until the position is filled. So don’t wait—apply today and take the next step in your journey with us!  

Organization: John Howard Society  

Location: In Person, Victoria, BC 

Job Type: Part-time, Permanent  

Work hours: 20 hours, during Mon - Fri, 8:00 am to 4:30 pm  

Salary: $32.45 per hour

Benefits: Employee Engagement Activities, Organization Events, Dental care, Disability insurance, Employee assistance program, Extended health care, Life insurance, Paid time off, Pension Plan

Who We Are:  

John Howard Society of Victoria is a fast paced growing, dynamic and innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services.  

At John Howard Society of Victoria we come from various backgrounds and share a common goal of wanting to make things better in our community, for our community. We believe in creating a dynamic work environment that adapts to your needs. 

Our Vision, Mission, Goals, and Values:  

• Our Vision: A safe, healthy, and inclusive community for all 

• Our Mission: We contribute to a safer, stronger and more sustainable communities by supporting people to achieve greater independence 

• Our Goals: Service Excellence, Organizational Sustainability, Capacity 

• Our Values: Dignity, Advocacy, Empowerment, Collaboration, Accountability, Resiliency 

What We Offer: 

• Competitive Benefits: Enjoy paid vacation, sick and personal time, health and dental plans, long-term disability, critical illness and Pension Plan

• Supportive Environment: Our Employee Assistance Program and professional development opportunities are designed to help you succeed both personally and professionally. We invest in our employees' growth through training programs, workshops, and mentorship opportunities. 

• Engaging Culture: Be part of a friendly team that values your input! With numerous employee engagements, you can make your voice heard and contribute to meaningful change for our clients and our community. 

• Employee Engagement: We often organize team and social gatherings to strengthen relationships and foster camaraderie to create a supportive network among colleagues. 

• Impactful Work: Employees at JHS Victoria are driven by a shared mission to make a positive difference in the community. Engaging in meaningful work enhances job satisfaction and connects team members to a greater purpose. 

About the Program:  

Veterans Housing Supports Program(VHSP) program provides housing and wraparound support to veterans and retired RCMP officers who are experiencing or at risk of homelessness. Our program focuses on individualized support services to improve integration and connectedness to support structures, including housing attainment, rental assistance, basic needs, and access to counselling or treatment. Grounded in trauma-informed and culturally responsive care, participants are supported through service planning, case management, and optional one-on-one or group counselling, with the aim of fostering stability, dignity, and community connection. 

Position Summary:  

The Position reports to Manager, Community Programs 

We are looking an empathic and client-centric Veteran Counsellors to play a vital role in guiding and supporting Veterans in the Program. The Counsellor, is responsible for guiding and supporting veterans in the program, providing them with the necessary resources and assistance to improve their overall well-being. The role involves delivering emotional support, crisis response, coordinating support programs, facilitating group events, increase awareness of the program in the community  and advocating for veterans' needs within the organization and the community. This is an in-person role with no opportunity for remote work. 

What You'll Be Doing: 

Client Services (40%) 

• Works in collaboration with the client to conduct a needs assessment, and then formulate a comprehensive service plan that is reviewed and modified with client on a regular basis.  

• Conduct intake assessments and individual counseling sessions with veterans to assess their needs, identify challenges, and provide crisis support while developing individualized treatment and recovery plans. 

• Provide 1:1 clinical or therapeutic counseling to veterans using evidence-based, trauma-informed approaches such as CBT, DBT, motivational interviewing, and narrative therapy, tailored to the needs of each individual using evidence-based therapeutic interventions to address veterans’ mental health concerns, including post-traumatic stress disorder (PTSD), anxiety, depression, operational stress injuries, and substance abuse.  

• Deliver crisis intervention, de-escalation support, and emotional stabilization services as needed, including safety planning for those at risk of self-harm, suicide, or relapse. 

• Facilitate short-term and ongoing therapy depending on client needs and funding availability, with clear treatment goals and outcome tracking. 

• Collaborate with veterans and liaise with Veterans Affairs Canada (VAC) and Partners in Canadian Veterans Rehabilitation Services (PCVRS) Consultants to provide comprehensive wrap-around support. 

• Collaborate with veterans to establish realistic and measurable goals and strategies for life skills, personal growth, resilience, and successful reintegration into civilian life. 

• Provide ongoing assessment of suicide risk, mental health stability, and monitor for any problematic substance use, behavioral addictions, or signs of relapse. 

• Use trauma-informed, strengths-based, and culturally responsive practices in all counseling and case planning activities. 

• Stay informed about current research, best practices, and policies related to veteran issues, and apply this knowledge to inform program development and service delivery.   

• Participate in regular case consultations with the outreach team to coordinate care and ensure alignment of support strategies. 

• Initiate and support discharge planning processes, ensuring smooth transitions for clients who are completing services or no longer eligible for the program. 

Coordinate Support Programs (20%) 

• Develop and implement support programs specifically designed to address the unique needs of veterans, such as group counseling sessions, peer support networks, and educational workshops.  

• Collaborate with internal staff and external partners to ensure a comprehensive range of services is available to veterans, including housing assistance, employment support, education and training opportunities, and access to healthcare services.  

• Monitor and assess ongoing risk related to mental health, suicide, substance use, and other high-risk behaviors; document and report in alignment with professional and organizational standards. 

• Refer clients to appropriate external clinical professionals (e.g., psychologists, psychiatrists, detox, trauma specialists) when care needs exceed program scope or duration. 

Outreach and Community Engagement  (20%) 

• Contact and maintain partnerships with external community agencies to facilitate cross-referrals and knowledge of services. 

• Design and execute creative outreach campaigns—both online and in-person—to introduce the program to new audiences and deepen engagement with existing ones. 

• Attend awareness and networking events such as fairs and expos on behalf of the program. 

• Monitor and analyze engagement metrics to refine outreach tactics and maximize impact. 

• Identify and leverage seasonal, cultural, or industry-specific moments to spotlight the program in relevant conversations.                      

Documentation and Reporting (20%) 

• Maintain accurate, detailed, and up-to-date records of counseling sessions, clinical assessments, individualized treatment plans, consent forms, risk assessments, and discharge summaries, in accordance with organizational policies, clinical best practices, and applicable privacy legislation (e.g., FOIPPA, PIPA). 

• Prepare monthly narrative and statistical reports summarizing client caseloads, presenting issues, service delivery trends, and therapeutic outcomes to support internal reporting and continuous program improvement. 

• Maintain thorough, timely, and clinically sound case notes following each session or significant client interaction, ensuring documentation accurately reflects therapeutic interventions, risk assessments, client progress, and any follow-up or referrals made. 

• Contribute to quarterly and annual program evaluations by synthesizing clinical data, identifying patterns in client needs, and making recommendations for service enhancements. 

• Track and report on referrals made to external clinical professionals, including reasons for referral and continuity of care outcomes. 

Perform other duties and projects as required and not limited to the responsibilities as mentioned. 

*The assigned percentage of job responsibilities may vary based on organizational and operational priorities. 

What We’re Looking For:  

Qualifications: 

• Bachelor’s degree in Psychology, Social Work, Human Services, or a related field, with a minimum of 2 years of relevant or transferable experience working with individuals facing complex needs. A Master’s degree is considered an asset.  

• Trained in a number of evidence-based therapies that treat trauma such as, but not limited to EMDR, CPT, PE. 

• Knowledge or experience working with Veterans Affairs is an asset. 

• Someone with a passion for and interest in working with vulnerable veterans is an asset 

• Proficient in verbal and written English at a professional level, with excellent communication, organization and interpersonal abilities. 

• High proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint) and case management systems. 

• Criminal Record Check. 

• Valid Class 5 Driver’s License and access to a reliable vehicle, insured for business up to $5,000,000 for liability, and which can be used to transport clients. 

• Emergency First Aid certification is an asset. 

• Ability to manage confidential and sensitive information effectively and possess strong integrity. 

Skills and Competencies: 

• Experience in developing effective service plans through interviews with veterans and families if applicable 

• Experience writing assessments detailing social, psychological, emotional, and behavioural issues affecting veterans and maintain clinical records and reports. 

• Utilize clinical assessments within scope of practice through client self-assessments and reports by other service providers to monitor progress. 

• Ability to build rapport and establish relationships.  

• Ability to facilitate psychoeducational, experiential and process group sessions and engage veterans in meaningful discussions. 

• Strong assessment and case management skills. 

• Ability to work collaboratively within a multidisciplinary team. 

• Compassion, empathy, and a non-judgmental attitude. 

• Cultural competence and ability to work with a diverse population. 

• Ability to maintain professional boundaries and adhere to ethical guidelines. 

• Maintain knowledge related to relevant issues regarding treatment for veterans in the areas of trauma, addiction, mental health, and traumatic brain injuries in ongoing professional development. Experience dealing with VAC an asset. 

• Awareness of military culture and unique challenges that veterans face. 

Who You Are:  

You are a compassionate professional who finds purpose in supporting those who served their country. You are driven by empathy, resilience, and a passion for helping veterans overcome challenges and thrive in civilian life. You’re not only a skilled counselor, but also a patient listener and creative problem-solver. You approach every interaction with cultural humility, respecting each veteran’s diverse background and unique story. In this role, you will: 

• Lead with empathy and compassion: You build trust quickly by listening without judgment. Veterans feel heard and understood because you truly care about their well-being and respect their experiences. 

• Stay resilient and calm under pressure: Whether you’re de-escalating a crisis or supporting someone through trauma, you remain steady, patient, and confident. You handle tough situations with grace and use your training to guide veterans toward stability and hope. 

• Practice cultural humility: You recognize and respect the diverse backgrounds of veterans. You’re open-minded and eager to learn from each person’s unique cultural experiences, ensuring your approach is inclusive and sensitive to each individual’s needs. 

• Excellent communicator and collaborator: You express yourself clearly and listen actively. Colleagues and community partners know they can count on you to work collaboratively and share knowledge. You believe supporting veterans is a team effort and nurture a positive, cooperative environment. 

• Adaptable and proactive: Every veteran’s journey is different, and you’re quick to adjust to changing situations or needs. Whether it’s altering a support plan or stepping in to organize a last-minute group session, you’re resourceful, flexible, and always looking for solutions. 

• Detail-oriented and accountable: You take pride in doing things thoroughly. From keeping meticulous case notes after each session to maintaining confidentiality and ethical standards, you understand that staying organized is key to providing the best care. 

Creating Safe, Healthy and Inclusive Communities at JHS Victoria: 

At John Howard Society of Victoria, we proudly embrace the rich diversity of the communities we serve, and we’re excited to invite applicants from all backgrounds to join our team!  We understand that everyone’s journey is different, and we are committed to providing the support needed to ensure equal opportunities for success throughout the hiring process. John Howard Society of Victoria will provide reasonable accommodation upon request. Please email hr@jhsvic.ca if you have a need for any accommodation. We’re here to help! 

Ready to Make a Positive Impact? 

If you’re passionate about making a positive impact in people’s lives and meet the qualifications for this role, we’d love to hear from you!  

Please submit your application through our portal. Submission deadline is March 31, 2026 and we’ll be reviewing applications on an ongoing basis until the position is filled. So don’t wait—apply today and take the next step in your journey with us!  

Company: John Howard Society of Victoria 

Location: In Person, Victoria, BC 

Job Type: Part Time, Full Time - Night and Weekend Shifts 

Salary: $26.15 - $27.74 per hour 

Number of positions: Multiple starting Summer 2026 

Who We Are:  

John Howard Society of Victoria is a fast paced growing, dynamic and innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services.  

At John Howard Society of Victoria we come from various backgrounds and share a common goal of wanting to make things better in our community, for our community. We believe in creating a dynamic work environment that adapts to your needs. 

Our Vision, Mission, Goals, and Values:  

• Our Vision: A safe, healthy, and inclusive community for all 

• Our Mission: We contribute to a safer, stronger and more sustainable communities by supporting people to achieve greater independence 

• Our Goals:  

  • Service Excellence: Improve the quality of life of the people we service through more relevant, accessible and sustainable services. 

  • Organizational Sustainability: Realize a resilient operational and governance model that supports JHSV to consistently serve the end-to-end client journey. 

  • Capacity: Increase our capacity to work effectively and efficiently as a team. 

• Our Values:  

  • Our Service Commitments (How we provide services to clients) – Dignity, Advocacy, Empowerment 

  • Team Values (How we work together) – Collaboration, Accountability, Resiliency 

What We Offer: 

• Competitive Benefits: Enjoy paid vacation, sick and personal time, health and dental plans, long-term disability, critical illness and Pension Plan

  Supportive Environment: Our Employee Assistance Program and professional development opportunities are designed to help you succeed both personally and professionally. We invest in our employees' growth through training programs, workshops, and mentorship opportunities. 

• Engaging Culture: Be part of a friendly team that values your input! With numerous employee engagements, you can make your voice heard and contribute to meaningful change for our clients and our community. 

• Employee Engagement: We often organize team and social gatherings to strengthen relationships and foster camaraderie to create a supportive network among colleagues. 

• Impactful Work: Employees at JHS Victoria are driven by a shared mission to make a positive difference in the community. Engaging in meaningful work enhances job satisfaction and connects team members to a greater purpose. 

About the Program:  

The Community Residential Facilities consists of 4 properties that support individuals being supervised on conditional release from an institution or a forensic psychiatric hospital. The program operates 24/7 with support staff and is guided by services being accessible and client-focused. We work from a client- centered, strengths-based perspective and use a relationship-building approach. We believe that people are experts on their own lives, and promoting positive change enables them to grow in the way they envision.   

Position Summary:  

The Position reports to Manager, Residential Programs 

We are seeking an enthusiastic Casual Support Worker to join our dynamic team. This role involves supporting residents in a structured environment through conducting rounds, managing documentation, and maintaining facility cleanliness. It requires monitoring compliance with rules, fostering positive interactions, and addressing individual needs via action plans. Building relationships with community agencies is essential for effective client support and ensuring safety and accountability. This is an in-person role with no opportunity to work remotely.   

What You'll Be Doing: 

Administration (40%) 

• Conduct and document rounds and bed checks at irregular intervals, a minimum of two times during each shift at Manchester House, Gelling Manor, and Maxfield House. 

• Answer phones, greet the public and visitors with discretion. 

• Access and maintain/ update documentation on SharePoint. 

• Attend employees’ meetings as required. 

• Review memos of the operation of the House and keep abreast of new developments relating to the Correctional Service of Canada and the Provincial Health Services Authority. 

• Record pertinent resident information in the Duty Logbook and on the online Case Administration Management System  

• Record House maintenance and shift rounds in the Duty Logbook 

• Undertake special assignments as required by the Manager of Residential Programs and Program Coordinator 

• Conduct menial house tasks such as laundry, mopping/sweeping, organizing supply area, recycling etc.  

• Record pertinent information in the Duty Logbook and online Case Administration Management System. 

• Check resident sign in/out sheets to ensure accuracy. 

• Follow working alone (safety line) procedures for check-ins. 

House Management (30%) 

• Ensure the house is not left unattended by employees and remain awake for the duration of the shift. 

• Ensure the office and House are clean and organized. 

• Initiate contact with the National Monitoring Centre, Victoria Parole Office, Victoria Forensic Clinic, and Victoria Police when necessary. 

• Advise the Manager of Residential Programs and Program Coordinator of concerns regarding House management or residents, including infractions of House rules, curfews, or policies. 

• Monitor curfew regulations and report infractions to appropriate authorities. 

• Monitor residents for substance misuse violations and breaches of conditions set by the Parole Board of Canada and/or the BC Review Board; ensure violations are recorded and reported to the Parole Officer or Forensic Case Manager. 

• Maintain a well-rounded team environment, including shift debriefing and effective communication. 

Client support (20%) 

• Establish positive communication with and maintain rapport with each resident 

• Develop, implement and sustain a Resident Action Plan suitable to the proposed resident, and encourage the resident's interest and participation 

• Meet weekly (minimum) with each resident on the caseload 

• Assist with the general needs of the residents 

Community Engagement (10%) 

• Maintain and facilitate working relationships with Parole Officers, Case Managers, local police 

Perform other duties and projects as required and not limited to the responsibilities as mentioned. 

*The assigned percentage of job responsibilities may vary based on organizational and operational priorities. 

What We’re Looking For:  

Qualifications: 

• Minimum of 2 years certificate in a relevant field (Bachelor’s Degree preferred). 

• Experience working with vulnerable populations, including those with mental health, addictions, and developmental disabilities.  

• Proficient in verbal and written English at a professional level.   

• Criminal Record Check and Correctional Service of Canada Enhanced Security Check. 

• Emergency First Aid certification is an asset.  

• Ability to manage confidential and sensitive information effectively and possess strong integrity.. 

Skills and Competencies: 

• The skills to understand the use of authority in supervision and to intervene effectively in crises. 

• Experience in case management, including effectively managing client case notes. 

• The skills to intervene effectively in crises and Knowledge of community resources.  

• Ability to understand the dynamics of offender’s behavior and assess their needs and risks. 

Who You Are:  

• Empathetic and Compassionate: You genuinely understand and care about the experiences and challenges of residents, fostering trust and rapport. 

• Resilient: You maintain composure in high-pressure situations and adapt seamlessly to changing circumstances. 

• Integrity-Driven: You uphold ethical standards, ensuring confidentiality and respect for residents at all times. 

• Culturally Competent: You understand and respect diverse backgrounds and perspectives, tailoring your approach to meet the needs of all residents. 

• Proactive and Motivated: You actively engage in activities that support residents, demonstrating your commitment to their growth and independence. 

• Patient and Tactful: You handle difficult situations with calmness and diplomacy, ensuring positive interactions even in challenging circumstances. 

• Detail-Oriented: You ensure accurate documentation and adherence to protocols, which are vital for resident safety and program compliance. 

Creating Safe, Healthy and Inclusive Communities at JHS Victoria: 

At John Howard Society of Victoria, we proudly embrace the rich diversity of the communities we serve, and we’re excited to invite applicants from all backgrounds to join our team!  We understand that everyone’s journey is different, and we are committed to providing the support needed to ensure equal opportunities for success throughout the hiring process. John Howard Society of Victoria will provide reasonable accommodation upon request. Please email hr@jhsvic.ca if you have a need for any accommodation. We’re here to help! 

Ready to Make a Positive Impact? 

If you’re passionate about making a positive impact in people’s lives and meet the qualifications for this role, we’d love to hear from you!  

Please submit your application through our portal. The positions are available for Summer 2026, and we’ll be reviewing applications on an ongoing basis until the positions is filled. So don’t wait—apply today and take the next step in your journey with us!   

Organization: John Howard Society  

Location: In Person, Victoria, BC 

Job Type: Full-time, Permanent  

Work hours: 40 hours, Mon - Fri, 8 am to 4:30 pm  

Salary: $34.76-36.22 per hour 

Benefits: Employee Engagement Activities, Organization Events, Dental care, Disability insurance, Employee assistance program, Extended health care, Life insurance, Paid time off, RRSP match 

Who We Are:  

John Howard Society of Victoria is a fast paced growing, dynamic and innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services.  

At John Howard Society of Victoria we come from various backgrounds and share a common goal of wanting to make things better in our community, for our community. We believe in creating a dynamic work environment that adapts to your needs. 

Our Vision, Mission, Goals, and Values:  

• Our Vision: A safe, healthy, and inclusive community for all 

• Our Mission: We contribute to a safer, stronger and more sustainable communities by supporting people to achieve greater independence 

• Our Goals: Service Excellence, Organizational Sustainability, Capacity 

• Our Values: Dignity, Advocacy, Empowerment, Collaboration, Accountability, Resiliency 

What We Offer: 

• Competitive Benefits: Enjoy paid vacation, sick and personal time, health and dental plans, long-term disability, critical illness and RRSP 

• Supportive Environment: Our Employee Assistance Program and professional development opportunities are designed to help you succeed both personally and professionally. We invest in our employees' growth through training programs, workshops, and mentorship opportunities. 

• Engaging Culture: Be part of a friendly team that values your input! With numerous employee engagements, you can make your voice heard and contribute to meaningful change for our clients and our community. 

• Employee Engagement: We often organize team and social gatherings to strengthen relationships and foster camaraderie to create a supportive network among colleagues. 

• Impactful Work: Employees at JHS Victoria are driven by a shared mission to make a positive difference in the community. Engaging in meaningful work enhances job satisfaction and connects team members to a greater purpose. 

About the Program:  

Employment program supports persons with self-identified disabilities who are experiencing barriers to employment. The objective of the program is to prepare participants to acquire new skills and enhance existing skills, so they find long term success in finding and keeping good jobs and contributing to healthy, inclusive society. Participants receive the skills and support to help in preparing for, finding, and keep good jobs or becoming self-employed, or advancing in their careers, or taking on new or greater responsibilities. 

Position Summary:  

The Position reports to Sr. Program Manager 

We are looking for Manager of Employment Programs to lead the design, implementation, and continuous quality improvement of inclusive employment programs that support participants in achieving meaningful and sustainable employment outcomes in a fast paced and dynamic environment. This role provides operational leadership to ensure programs are delivered effectively, meet contractual deliverables, and achieve measurable results for participants.  

The manager is responsible for driving program performance by monitoring targets, analyzing program data, and implementing strategies that improve employment placement outcomes and service quality. They ensure strong compliance with funder requirements, organizational policies, and reporting standards while maintaining oversight of day-to-day program operations. Working closely with staff, the manager sets clear performance expectations, provides coaching and support to strengthen service delivery, and ensures services are delivered in a structured, accountable, and results-focused manner.  

The role also involves strengthening community partnerships, supporting employer engagement, and overseeing the recruitment and onboarding of program staff. The position is in-person with no opportunities to work remotely.  

What You'll Be Doing: 

Program Development (30%) 

• Designing and maintaining effective and inclusive employment programs that support participants in achieving meaningful and sustainable employment outcomes. 

• Supporting the overall strategic direction of the programs and organization while ensuring alignment with funder contracts, program deliverables, and performance targets. 

• Collaborating with other employees’ members, especially regarding potential referrals and coordinated service delivery across programs. 

• Identifying and developing related program opportunities available to individuals in the community that strengthen employment pathways and program outcomes. 

• Implementing and promulgating policies and procedures, including developing appropriate manuals, brochures, and handbooks. 

• Responsible for the implementation and execution of the strategic plan for the Society, focusing on management-level oversight and coordination to ensure alignment with organizational goals and objectives. 

Outcome Management and Reporting (20%) 

• Collaborate with the employment team to develop and implement strategies that improve program performance and employment outcomes. 

• Participate in meetings and workshops to review program performance and identify improvements. 

• Collect and analyze data related to program outcomes, including participant demographics, employment rates, and retention statistics. 

• Develop and manage databases to track program metrics and key performance indicators to ensure compliance with funder guidelines. 

• Complete corrective action plans to achieve desired outcomes efficiently. 

• Monitor program performance against contractual targets and identify opportunities to strengthen employment placement outcomes. 

Program Management (20%) 

• Ensuring full compliance with funder's guidelines, including agreed-upon goals, contract deliverables, success measurement steps, and timelines. 

• Ensuring contract deliverables are met and monitored as per the contract requirement.  

• Reporting monthly, quarterly, semi-annually and annual program reporting to funders and organizational leadership. 

• Ensuring the program and documentation remain compliant with CARF standards, funder requirements, and organizational policies. 

• Providing operational oversight to ensure program services are delivered effectively, consistently, and in alignment with contractual obligations. 

Community Engagement, Outreach & Partnership Development (10%) 

• Maintaining effective working relationships with related community services, government stakeholders, and agencies. 

• Being knowledgeable about related agencies for effective client referrals and support, particularly those within the respective communities. 

• Overseeing processes to support the recruitment and welcoming of new members and community partners. 

• Building and maintaining relationships with key stakeholder groups, including members, community partners, and volunteers to strengthen employment opportunities and referrals. 

• Developing and maintaining engagement activities. 

Job Development & Employer Partnerships (10%) 

• Develop and lead employer engagement strategies to create sustainable employment opportunities for program participants by assessing the employer needs and gaps.  

• Identify labour market trends and employer needs to align program participants with in-demand employment opportunities.. 

• Promote employment programs to employers, including the benefits of hiring program participants and accessing available supports such as wage subsidies. 

• Support the development of hiring initiatives such as employer information sessions, hiring events, and job fairs to expand employment opportunities for participants. 

People Management (10%) 

• Providing support and guidance to the team while establishing clear expectations for service delivery and program outcomes. 

• Hiring, supervising, evaluating, transferring, and terminating employees and/or contractors as necessary in accordance with relevant agreements and policies. 

• Providing oversight and direction to employees in accordance with organization policies, procedures, and collective bargaining agreements. 

• Coaching, mentoring, performance management, and developing team members to ensure services are delivered in a structured, accountable, and outcome-focused manner. 

Perform other duties and projects as required and not limited to the responsibilities as mentioned. 

*The assigned percentage of job responsibilities may vary based on organizational and operational priorities. 

What We’re Looking For:  

Must have Qualifications: 

• A bachelor's degree and/or professional designation, with a minimum of 5 years of applicable or relevant transferable work experience. 

• Extensive experience and expertise in the Community Living, Mental Health, Youth Programs or Criminal Justice System. 

• Strong experience in development and managing the day-to-day aspects of community-based programs, including case planning, behavior modification techniques, and psychosocial rehabilitative techniques. 

• Proficient in verbal and written English at a professional level, with excellent communication and interpersonal abilities. 

• High proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint).  

• Valid Class 5 Driver’s License and access to a reliable vehicle.  

• Criminal Record Check.  

• Emergency First Aid certification is an asset.  

• Ability to manage confidential and sensitive information effectively and possess strong integrity. 

Skills and Competencies: 

• Exceptional organizational skills with attention to detail and leadership skills. 

• Ability to work effectively in a fast-paced and dynamic environment. 

• Excellent problem-solving and decision-making abilities. 

• Excellent interpersonal and communication skills to build relationships with diverse stakeholders. 

• Ability to collaborate and build relationships with internal and external stakeholders. 

• Proven track record of successful funding experience in a nonprofit or similar setting. 

• Strong knowledge of funding techniques and strategies, with demonstrated experience in building corporate sponsorship programs. 

• Proficiency in grant and report writing with proven success in drafting and submitting complex proposals that include clear, compelling narrative and data-driven content, program/project budgets and other required documentation. 

• Excellent project management skills to meet goals and deadlines while working with various internal and external stakeholders. 

Who You Are:  

Are you a dynamic operations leader ready to make an impact? Do you thrive in a fast-paced environment and is passionate about operational excellence! 

Here’s what describes you best: 

• You are proactive. You take initiative and anticipate operational challenges before they arise. 

• You are detail-oriented. You pay close attention to details to ensure compliance and accuracy in all aspects of operations. 

• You are a strong communicator. You convey complex information clearly and effectively to diverse audiences. 

• You are an analytical thinker. You possess strong problem-solving skills and can analyze data to drive informed decision-making. 

• You are adaptable. You thrive in a fast-paced environment and can adjust to changing priorities and demands. 

• You are a collaborative team player. You work well with cross-functional teams, fostering cooperation and unity to achieve common goals. 

• You are innovative. You are open to new ideas and approaches that enhance operational efficiency and effectiveness. 

• You are mentorship-oriented. You enjoy coaching and developing team members to reach their full potential. 

• You demonstrate integrity and accountability. You uphold high ethical standards and take responsibility for your actions and decisions. 

• You are resilient. You maintain composure under pressure and remain focused on achieving objectives even in challenging circumstances. 

• You are goal-oriented. You are driven by achieving operational excellence and alignment with organizational goals. 

• You are systems savvy. You are comfortable with technology and databases, with a willingness to learn new systems and processes. 

Creating Safe, Healthy and Inclusive Communities at JHS Victoria: 

At John Howard Society of Victoria, we proudly embrace the rich diversity of the communities we serve, and we’re excited to invite applicants from all backgrounds to join our team!  We understand that everyone’s journey is different, and we are committed to providing the support needed to ensure equal opportunities for success throughout the hiring process. John Howard Society of Victoria will provide reasonable accommodation upon request. Please email hr@jhsvic.ca if you have a need for any accommodation. We’re here to help! 

Ready to Make a Positive Impact? 

If you’re passionate about making a positive impact in people’s lives and meet the qualifications for this role, we’d love to hear from you!  

Please submit your application through our portal. Submission deadline is June, 1 2026 and we’ll be reviewing applications on an ongoing basis until the position is filled. So don’t wait—apply today and take the next step in your journey with us!  

If you’re passionate about making a positive impact in people’s lives and meet the qualifications for this role, we’d love to hear from you!  

Please submit your application using the link - Program Manager at John Howard Society of Victoria.  Submission deadline is April 15, 2026 and we’ll be reviewing applications on an ongoing basis until the position is filled. So don’t wait—apply today and take the next step in your journey with us!  

Job Title: Caseworker 

Company: John Howard Society of Victoria 

Location: In Person, Victoria, BC 

Job Type: Full-time, Permanent  

Work hours: 40 hour per week, Mon - Fri, multiple day shifts 

Salary: $32.45

Benefits: Employee Engagement Activities, Organization Events, Dental care, Disability insurance, Employee assistance program, Extended health care, Life insurance, Paid time off, Pension Plan

Number of positions: Multiple starting Summer 2026 

Who We Are:  

John Howard Society of Victoria is a fast paced growing, dynamic and innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services.  

At John Howard Society of Victoria we come from various backgrounds and share a common goal of wanting to make things better in our community, for our community. We believe in creating a dynamic work environment that adapts to your needs. 

Our Vision, Mission, Goals, and Values:  

• Our Vision: A safe, healthy, and inclusive community for all 

• Our Mission: We contribute to a safer, stronger and more sustainable communities by supporting people to achieve greater independence 

• Our Goals:  

  • Service Excellence: Improve the quality of life of the people we service through more relevant, accessible and sustainable services. 

  • Organizational Sustainability: Realize a resilient operational and governance model that supports JHSV to consistently serve the end-to-end client journey. 

  • Capacity: Increase our capacity to work effectively and efficiently as a team. 

• Our Values:  

  • Our Service Commitments (How we provide services to clients) – Dignity, Advocacy, Empowerment 

  • Team Values (How we work together) – Collaboration, Accountability, Resiliency 

What We Offer: 

• Competitive Benefits: Enjoy paid vacation, sick and personal time, health and dental plans, long-term disability, critical illness and Pension Plan

• Supportive Environment: Our Employee Assistance Program and professional development opportunities are designed to help you succeed both personally and professionally. We invest in our employees' growth through training programs, workshops, and mentorship opportunities. 

• Engaging Culture: Be part of a friendly team that values your input! With numerous employee engagements, you can make your voice heard and contribute to meaningful change for our clients and our community. 

• Employee Engagement: We often organize team and social gatherings to strengthen relationships and foster camaraderie to create a supportive network among colleagues. 

• Impactful Work: Employees at JHS Victoria are driven by a shared mission to make a positive difference in the community. Engaging in meaningful work enhances job satisfaction and connects team members to a greater purpose. 

About the Program:  

The Community Residential Facilities consists of 4 properties that support individuals being supervised on conditional release from an institution or a forensic psychiatric hospital. The program operates 24/7 with support staff and is guided by services being accessible and client-focused. We work from a client- centered, strengths-based perspective and use a relationship-building approach. We believe that people are experts on their own lives, and promoting positive change enables them to grow in the way they envision.   

Position Summary:  

The Position reports to Manager, Residential Programs 

We are seeking a dedicated Forensic Caseworker to join our dynamic team. This role provides essential support to residents transitioning from the Forensic Psychiatric Hospital, and managing a caseload. Responsibilities include facilitating community integration through structured activities, developing tailored Resident Action Plans, and ensuring access to medication while assisting with budgeting, grocery shopping, and other life skills. Community engagement with Parole Officers and Case Managers is crucial for advocating residents' independence. This is an in-person role with no opportunity to work-from home.   

What You'll Be Doing: 

Client Support (30%) 

• Establish positive communication with and maintain rapport with each resident. 

• Develop, implement and sustain a Resident Action Plan suitable to the proposed resident, and encourage the resident's interest and participation. 

• Meet weekly (minimum) with each resident on the caseload and record keep these interactions on CAMS administrative program. 

• Assist residents with their general needs, including facilitating referrals to community agencies such as JHSV Employment Programs. 

• Provide access to prescribed medication as needed and follow the medication management policy. 

• Regular contact and communication updates with the parole officer and case manager of forensic clinic for each resident. 

• Ensure the organization and house health and safety measures to ensure client safety. Ensure that the physical facilities fulfill all fire, health and safety regulations. 

• Monitor residents for substance misuse violations and breaches of conditions set by the Parole Board of Canada and/or the BC Review Board; ensure violations are recorded and reported to the Parole Officer or Forensic Case Manager. 

Administration (30%) 

• Conduct and document rounds and bed checks at irregular intervals, a minimum of two times during each shift at Manchester House, Gelling Manor, and Maxfield House. 

• Answer phones, greet the public and visitors with discretion. 

• Attend monthly staff meetings and weekly case conferences.  

• Read all memos about the operation of the House and keep abreast of new developments relating to the Correctional Service of Canada and Provincial health Services Authority. 

• Maintain daily office procedures to ensure smooth operations. 

• Manage a caseload of up to 10 residents, maintaining accurate in-house files and case notes using the CAMS administrative program. 

• Review flimsy files and protected OMS information for all residents. 

• Collaborate with residents to develop Resident Action Plans and write monthly progress reports for each resident. 

• Enter reports on the Offender Management System (OMS) and CAMS. 

• Ensure ongoing collection of resident evaluations. 

• Complete on-going training as required as a part of job role. 

• Access and maintain/ update documentation on SharePoint. 

• Conduct menial house tasks such as laundry, mopping/sweeping, organizing supply area, recycling etc.  

• Follow working alone (safety line) procedures for check-ins. 

House Management (20%) 

• Ensure the house is attended and remain awake throughout the duration of the shift. 

• Report any management concerns and violations of house rules, curfews, or policies by residents to the Manager of Residential Programs. 

• Actively participate as a member of the caseworker support team, sharing information related to residents' concerns and directing them to appropriate resources. 

• Pack personal property of suspended or unlawfully absent residents and prepare a detailed written inventory. 

• Maintain the facility as a clean, pleasant, and safe environment for all residents. 

Community Engagement (10%) 

• Maintain and facilitate working relationships with Parole Officers, Case Managers, local police 

Perform other duties and projects as required and not limited to the responsibilities as mentioned. 

*The assigned percentage of job responsibilities may vary based on organizational and operational priorities. 

What We’re Looking For:  

Qualifications: 

• Minimum of 2 years certificate in a relevant field (Bachelor’s Degree preferred). 

• Proven experience of at least one year in the residential or transitional housing industry. 

• Experience working with vulnerable populations, including those with mental health, addictions, and developmental disabilities.  

• Proficient in verbal and written English at a professional level.   

• High proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint).  

• Valid Class 5 Driver’s License and access to a reliable vehicle.  

• Criminal Record Check and Correctional Service of Canada Enhanced Security Check. 

• Emergency First Aid certification is an asset.  

• Ability to manage confidential and sensitive information effectively and possess strong integrity. 

Skills and Competencies: 

• The skills to understand the use of authority in supervision and to intervene effectively in crises. 

• Experience in case management, including effectively managing client case notes. 

• Excellent organizational skills to assist multiple employees at one time with various tasks. 

• The skills to intervene effectively in crises and Knowledge of community resources.  

• Ability to understand the dynamics of offender’s behavior and assess their needs and risks. 

• Correctional Services of Canada Enhanced Security Clearance. 

• Dispute resolution and problem-solving skills. 

Who You Are:  

• Empathetic and Compassionate: You genuinely understand and care about the experiences and challenges of residents, fostering trust and rapport. 

• Strong Communicator: You effectively convey information and actively listen to residents, colleagues, and external partners to ensure clear understanding. 

• Resilient: You maintain composure in high-pressure situations and adapt seamlessly to changing circumstances. 

• Creative Problem-Solver: You approach challenges with resourcefulness, finding effective solutions that meet residents’ needs. 

• Collaborative Team Player: You work well with staff, residents, and external agencies, valuing diverse input and fostering a supportive environment. 

• Integrity-Driven: You uphold ethical standards, ensuring confidentiality and respect for residents at all times. 

• Culturally Competent: You understand and respect diverse backgrounds and perspectives, tailoring your approach to meet the needs of all residents. 

• Proactive and Motivated: You actively engage in activities that support residents, demonstrating your commitment to their growth and independence. 

• Patient and Tactful: You handle difficult situations with calmness and diplomacy, ensuring positive interactions even in challenging circumstances. 

• Detail-Oriented: You ensure accurate documentation and adherence to protocols, which are vital for resident safety and program compliance. 

Creating Safe, Healthy and Inclusive Communities at JHS Victoria: 

At John Howard Society of Victoria, we proudly embrace the rich diversity of the communities we serve, and we’re excited to invite applicants from all backgrounds to join our team!  We understand that everyone’s journey is different, and we are committed to providing the support needed to ensure equal opportunities for success throughout the hiring process. John Howard Society of Victoria will provide reasonable accommodation upon request. Please email hr@jhsvic.ca if you have a need for any accommodation. We’re here to help! 

Ready to Make a Positive Impact? 

If you’re passionate about making a positive impact in people’s lives and meet the qualifications for this role, we’d love to hear from you!  

Please submit your application through our portal. The positions are available for Summer 2026, and we’ll be reviewing applications on an ongoing basis until the positions is filled. So don’t wait—apply today and take the next step in your journey with us!   

Organization: John Howard Society  

Location: In Person, Victoria, BC 

Job Type: Full-time, Permanent  

Work hours: 40 hours, Mon - Fri, 8 am to 4:30 pm  

Salary: $34.00- $36.00 per hour 

Benefits: Employee Engagement Activities, Organization Events, Dental care, Disability insurance, Employee assistance program, Extended health care, Life insurance, Paid time off, Pension Plan

Who We Are:  

John Howard Society of Victoria is a fast paced growing, dynamic and innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services.  

At John Howard Society of Victoria we come from various backgrounds and share a common goal of wanting to make things better in our community, for our community. We believe in creating a dynamic work environment that adapts to your needs. 

Our Vision, Mission, Goals, and Values:  

• Our Vision: A safe, healthy, and inclusive community for all 

• Our Mission: We contribute to a safer, stronger and more sustainable communities by supporting people to achieve greater independence 

• Our Goals: Service Excellence, Organizational Sustainability, Capacity 

• Our Values: Dignity, Advocacy, Empowerment, Collaboration, Accountability, Resiliency 

What We Offer: 

• Competitive Benefits: Enjoy paid vacation, sick and personal time, health and dental plans, long-term disability, critical illness and Pension Plan

• Supportive Environment: Our Employee Assistance Program and professional development opportunities are designed to help you succeed both personally and professionally. We invest in our employees' growth through training programs, workshops, and mentorship opportunities. 

• Engaging Culture: Be part of a friendly team that values your input! With numerous employee engagements, you can make your voice heard and contribute to meaningful change for our clients and our community. 

• Employee Engagement: We often organize team and social gatherings to strengthen relationships and foster camaraderie to create a supportive network among colleagues. 

• Impactful Work: Employees at JHS Victoria are driven by a shared mission to make a positive difference in the community. Engaging in meaningful work enhances job satisfaction and connects team members to a greater purpose. 

About the Program:  

Employment program supports persons with self-identified disabilities who are experiencing barriers to employment. The objective of the program is to prepare participants to acquire new skills and enhance existing skills, so they find long term success in finding and keeping good jobs and contributing to healthy, inclusive society. Participants receive the skills and support to help in preparing for, finding, and keep good jobs or becoming self-employed, or advancing in their careers, or taking on new or greater responsibilities. 

Position Summary:  

The Position reports to Sr. Program Manager 

We are looking for Program Manager of Employment Services to lead the design, implementation, and continuous quality improvement of inclusive employment programs that support participants in achieving meaningful and sustainable employment outcomes in a fast paced and dynamic environment. This role provides operational leadership to ensure programs are delivered effectively, meet contractual deliverables, and achieve measurable results for participants.  

The manager is responsible for driving program performance by monitoring targets, analyzing program data, and implementing strategies that improve employment placement outcomes and service quality. They ensure strong compliance with funder requirements, organizational policies, and reporting standards while maintaining oversight of day-to-day program operations. Working closely with staff, the manager sets clear performance expectations, provides coaching and support to strengthen service delivery, and ensures services are delivered in a structured, accountable, and results-focused manner.  

The role also involves strengthening community partnerships, supporting employer engagement, and overseeing the recruitment and onboarding of program staff. The position is in-person with no opportunities to work remotely.  

What You'll Be Doing: 

Program Development (30%) 

• Designing and maintaining effective and inclusive employment programs that support participants in achieving meaningful and sustainable employment outcomes. 

• Supporting the overall strategic direction of the programs and organization while ensuring alignment with funder contracts, program deliverables, and performance targets. 

• Collaborating with other employees’ members, especially regarding potential referrals and coordinated service delivery across programs. 

• Identifying and developing related program opportunities available to individuals in the community that strengthen employment pathways and program outcomes. 

• Implementing and promulgating policies and procedures, including developing appropriate manuals, brochures, and handbooks. 

• Responsible for the implementation and execution of the strategic plan for the Society, focusing on management-level oversight and coordination to ensure alignment with organizational goals and objectives. 

Outcome Management and Reporting (20%) 

• Collaborate with the employment team to develop and implement strategies that improve program performance and employment outcomes. 

• Participate in meetings and workshops to review program performance and identify improvements. 

• Collect and analyze data related to program outcomes, including participant demographics, employment rates, and retention statistics. 

• Develop and manage databases to track program metrics and key performance indicators to ensure compliance with funder guidelines. 

• Complete corrective action plans to achieve desired outcomes efficiently. 

• Monitor program performance against contractual targets and identify opportunities to strengthen employment placement outcomes. 

Program Management (20%) 

• Ensuring full compliance with funder's guidelines, including agreed-upon goals, contract deliverables, success measurement steps, and timelines. 

• Ensuring contract deliverables are met and monitored as per the contract requirement.  

• Reporting monthly, quarterly, semi-annually and annual program reporting to funders and organizational leadership. 

• Ensuring the program and documentation remain compliant with CARF standards, funder requirements, and organizational policies. 

• Providing operational oversight to ensure program services are delivered effectively, consistently, and in alignment with contractual obligations. 

Community Engagement, Outreach & Partnership Development (10%) 

• Maintaining effective working relationships with related community services, government stakeholders, and agencies. 

• Being knowledgeable about related agencies for effective client referrals and support, particularly those within the respective communities. 

• Overseeing processes to support the recruitment and welcoming of new members and community partners. 

• Building and maintaining relationships with key stakeholder groups, including members, community partners, and volunteers to strengthen employment opportunities and referrals. 

• Developing and maintaining engagement activities. 

Job Development & Employer Partnerships (10%) 

• Develop and lead employer engagement strategies to create sustainable employment opportunities for program participants by assessing the employer needs and gaps.  

• Identify labour market trends and employer needs to align program participants with in-demand employment opportunities.. 

• Promote employment programs to employers, including the benefits of hiring program participants and accessing available supports such as wage subsidies. 

• Support the development of hiring initiatives such as employer information sessions, hiring events, and job fairs to expand employment opportunities for participants. 

People Management (10%) 

• Providing support and guidance to the team while establishing clear expectations for service delivery and program outcomes. 

• Hiring, supervising, evaluating, transferring, and terminating employees and/or contractors as necessary in accordance with relevant agreements and policies. 

• Providing oversight and direction to employees in accordance with organization policies, procedures, and collective bargaining agreements. 

• Coaching, mentoring, performance management, and developing team members to ensure services are delivered in a structured, accountable, and outcome-focused manner. 

Perform other duties and projects as required and not limited to the responsibilities as mentioned. 

*The assigned percentage of job responsibilities may vary based on organizational and operational priorities. 

What We’re Looking For:  

Must have Qualifications: 

• A bachelor's degree and/or professional designation, with a minimum of 5 years of applicable or relevant transferable work experience. 

• Extensive experience and expertise in the Community Living, Mental Health, Youth Programs or Criminal Justice System. 

• Strong experience in development and managing the day-to-day aspects of community-based programs, including case planning, behavior modification techniques, and psychosocial rehabilitative techniques. 

• Proficient in verbal and written English at a professional level, with excellent communication and interpersonal abilities. 

• High proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint).  

• Valid Class 5 Driver’s License and access to a reliable vehicle.  

• Criminal Record Check.  

• Emergency First Aid certification is an asset.  

• Ability to manage confidential and sensitive information effectively and possess strong integrity. 

Skills and Competencies: 

• Exceptional organizational skills with attention to detail and leadership skills. 

• Ability to work effectively in a fast-paced and dynamic environment. 

• Excellent problem-solving and decision-making abilities. 

• Excellent interpersonal and communication skills to build relationships with diverse stakeholders. 

• Ability to collaborate and build relationships with internal and external stakeholders. 

• Proven track record of successful funding experience in a nonprofit or similar setting. 

• Strong knowledge of funding techniques and strategies, with demonstrated experience in building corporate sponsorship programs. 

• Proficiency in grant and report writing with proven success in drafting and submitting complex proposals that include clear, compelling narrative and data-driven content, program/project budgets and other required documentation. 

• Excellent project management skills to meet goals and deadlines while working with various internal and external stakeholders. 

Who You Are:  

Are you a dynamic operations leader ready to make an impact? Do you thrive in a fast-paced environment and is passionate about operational excellence! 

Here’s what describes you best: 

• You are proactive. You take initiative and anticipate operational challenges before they arise. 

• You are detail-oriented. You pay close attention to details to ensure compliance and accuracy in all aspects of operations. 

• You are a strong communicator. You convey complex information clearly and effectively to diverse audiences. 

• You are an analytical thinker. You possess strong problem-solving skills and can analyze data to drive informed decision-making. 

• You are adaptable. You thrive in a fast-paced environment and can adjust to changing priorities and demands. 

• You are a collaborative team player. You work well with cross-functional teams, fostering cooperation and unity to achieve common goals. 

• You are innovative. You are open to new ideas and approaches that enhance operational efficiency and effectiveness. 

• You are mentorship-oriented. You enjoy coaching and developing team members to reach their full potential. 

• You demonstrate integrity and accountability. You uphold high ethical standards and take responsibility for your actions and decisions. 

• You are resilient. You maintain composure under pressure and remain focused on achieving objectives even in challenging circumstances. 

• You are goal-oriented. You are driven by achieving operational excellence and alignment with organizational goals. 

• You are systems savvy. You are comfortable with technology and databases, with a willingness to learn new systems and processes. 

Creating Safe, Healthy and Inclusive Communities at JHS Victoria: 

At John Howard Society of Victoria, we proudly embrace the rich diversity of the communities we serve, and we’re excited to invite applicants from all backgrounds to join our team!  We understand that everyone’s journey is different, and we are committed to providing the support needed to ensure equal opportunities for success throughout the hiring process. John Howard Society of Victoria will provide reasonable accommodation upon request. Please email hr@jhsvic.ca if you have a need for any accommodation. We’re here to help! 

Ready to Make a Positive Impact? 

If you’re passionate about making a positive impact in people’s lives and meet the qualifications for this role, we’d love to hear from you!  

Please submit your application through our portal. Submission deadline is April 15, 2026, and we’ll be reviewing applications on an ongoing basis until the position is filled. So don’t wait—apply today and take the next step in your journey with us!  

Company: John Howard Society of Victoria 

Location: In Person, Victoria, BC 

Job Type: On call, Casual 

Salary: $26.15 - $27.74 per hour 

Number of positions: Multiple for Summer 2026

• For 8 hrs. and/or 12 hrs. overnight (from 10 pm to 10 am) 

• Open availabilities for weekend, day shifts, overnights

Who We Are:  

John Howard Society of Victoria is a fast-paced growing, dynamic and innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services.  

At John Howard Society of Victoria, we come from various backgrounds and share a common goal of wanting to make things better in our community, for our community. We believe in creating a dynamic work environment that adapts to your needs. 

Our Vision, Mission, Goals, and Values:  

• Our Vision: A safe, healthy, and inclusive community for all 

• Our Mission: We contribute to a safer, stronger and more sustainable communities by supporting people to achieve greater independence 

• Our Goals:  

  • Service Excellence: Improve the quality of life of the people we service through more relevant, accessible and sustainable services. 

  • Organizational Sustainability: Realize a resilient operational and governance model that supports JHSV to consistently serve the end-to-end client journey. 

  • Capacity: Increase our capacity to work effectively and efficiently as a team. 

• Our Values:  

  • Our Service Commitments (How we provide services to clients) – Dignity, Advocacy, Empowerment 

  • Team Values (How we work together) – Collaboration, Accountability, Resiliency 

What We Offer: 

• Supportive Environment: Our Employee Assistance Program and professional development opportunities are designed to help you succeed both personally and professionally. We invest in our employees' growth through training programs, workshops, and mentorship opportunities. 

• Engaging Culture: Be part of a friendly team that values your input! With numerous employee engagements, you can make your voice heard and contribute to meaningful change for our clients and our community. 

• Employee Engagement: We often organize team and social gatherings to strengthen relationships and foster camaraderie to create a supportive network among colleagues. 

• Impactful Work: Employees at JHS Victoria are driven by a shared mission to make a positive difference in the community. Engaging in meaningful work enhances job satisfaction and connects team members to a greater purpose. 

About the Program:  

The Community Residential Facilities consists of 4 properties that support individuals being supervised on conditional release from an institution or a forensic psychiatric hospital. The program operates 24/7 with support staff and is guided by services being accessible and client-focused. We work from a client- centered, strengths-based perspective and use a relationship-building approach. We believe that people are experts on their own lives, and promoting positive change enables them to grow in the way they envision.   

Position Summary:  

The Position reports to Manager, Residential Programs 

We are seeking an enthusiastic Casual Support Worker to join our dynamic team. This role involves supporting residents in a structured environment through conducting rounds, managing documentation, and maintaining facility cleanliness. It requires monitoring compliance with rules, fostering positive interactions, and addressing individual needs via action plans. Building relationships with community agencies is essential for effective client support and ensuring safety and accountability. This is an in-person role with no opportunity to work remotely.   

What You'll Be Doing: 

Administration (40%) 

• Conduct rounds and bed checks at irregular intervals, a minimum of two times during each shift at Manchester House, Gelling Manor, and Maxfield House. 

• Answer phones, greet the public and visitors with discretion. 

• Access and maintain/ update documentation on SharePoint. 

• Attend employees’ meetings as required. 

• Review memos of the operation of the House and keep abreast of new developments relating to the Correctional Service of Canada and the Provincial Health Services Authority. 

• Record pertinent resident information in the Duty Logbook and on the online Case Administration Management System  

• Record House maintenance and shift rounds in the Duty Logbook 

• Undertake special assignments as required by the Manager of Residential Programs and Program Coordinator 

• Conduct menial house tasks such as laundry, mopping/sweeping, organizing supply area, recycling etc.  

• Record pertinent information in the Duty Logbook and online Case Administration Management System. 

• Check resident sign in/out sheets to ensure accuracy. 

• Follow working alone (safety line) procedures for check-ins. 

House Management (30%) 

• Ensure the house is not left unattended by employees and remain awake for the duration of the shift. 

• Ensure the office and House are clean and organized. 

• Initiate contact with the National Monitoring Centre, Victoria Parole Office, Victoria Forensic Clinic, and Victoria Police when necessary. 

• Advise the Manager of Residential Programs and Program Coordinator of concerns regarding House management or residents, including infractions of House rules, curfews, or policies. 

• Monitor curfew regulations and report infractions to appropriate authorities. 

• Monitor residents for substance misuse violations and breaches of conditions set by the Parole Board of Canada and/or the BC Review Board; ensure violations are recorded and reported to the Parole Officer or Forensic Case Manager. 

• Maintain a well-rounded team environment, including shift debriefing and effective communication. 

Client support (20%) 

• Establish positive communication with and maintain rapport with each resident 

• Develop, implement and sustain a Resident Action Plan suitable to the proposed resident, and encourage the resident's interest and participation 

• Meet weekly (minimum) with each resident on the caseload 

• Assist with the general needs of the residents 

Community Engagement (10%) 

• Maintain and facilitate working relationships with Parole Officers, Case Managers, local police 

Perform other duties and projects as required and not limited to the responsibilities as mentioned. 

*The assigned percentage of job responsibilities may vary based on organizational and operational priorities. 

What We’re Looking For:  

Qualifications: 

• Minimum of 2 years certificate in a relevant field (Bachelor’s Degree preferred). 

• Experience working with vulnerable populations, including those with mental health, addictions, and developmental disabilities.  

• Proficient in verbal and written English at a professional level.   

• Criminal Record Check and Correctional Service of Canada Enhanced Security Check. 

• Emergency First Aid certification is an asset.  

• Ability to manage confidential and sensitive information effectively and possess strong integrity. 

Skills and Competencies: 

• The skills to understand the use of authority in supervision and to intervene effectively in crises. 

• Experience in case management, including effectively managing client case notes. 

• The skills to intervene effectively in crises and Knowledge of community resources.  

• Ability to understand the dynamics of offender’s behavior and assess their needs and risks. 

  Available to work overnights and weekends as per requirements. 

Who You Are:  

• Empathetic and Compassionate: You genuinely understand and care about the experiences and challenges of residents, fostering trust and rapport. 

• Resilient: You maintain composure in high-pressure situations and adapt seamlessly to changing circumstances. 

• Integrity-Driven: You uphold ethical standards, ensuring confidentiality and respect for residents at all times. 

• Culturally Competent: You understand and respect diverse backgrounds and perspectives, tailoring your approach to meet the needs of all residents. 

• Proactive and Motivated: You actively engage in activities that support residents, demonstrating your commitment to their growth and independence. 

• Patient and Tactful: You handle difficult situations with calmness and diplomacy, ensuring positive interactions even in challenging circumstances. 

• Detail-Oriented: You ensure accurate documentation and adherence to protocols, which are vital for resident safety and program compliance. 

Creating Safe, Healthy and Inclusive Communities at JHS Victoria: 

At John Howard Society of Victoria, we proudly embrace the rich diversity of the communities we serve, and we’re excited to invite applicants from all backgrounds to join our team!  We understand that everyone’s journey is different, and we are committed to providing the support needed to ensure equal opportunities for success throughout the hiring process. John Howard Society of Victoria will provide reasonable accommodation upon request. Please email hr@jhsvic.ca if you have a need for any accommodation. We’re here to help! 

Ready to Make a Positive Impact? 

If you’re passionate about making a positive impact in people’s lives and meet the qualifications for this role, we’d love to hear from you!  

Please submit your application through our portal. The positions are available for Summer 2026, and we’ll be reviewing applications on an ongoing basis until the positions is filled. So don’t wait—apply today and take the next step in your journey with us!