Company: John Howard Society of Victoria 

Location: In Person, Victoria, BC 

Job Type: 40 hours per week - (Mon & Tue - 12 am to 8 am, Sat & Sun - 10 pm to 10 am)

Salary: $26.15 per hour

Who We Are:  

John Howard Society of Victoria is a fast paced growing, dynamic and innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services.  

At John Howard Society of Victoria we come from various backgrounds and share a common goal of wanting to make things better in our community, for our community. We believe in creating a dynamic work environment that adapts to your needs. 

Our Vision, Mission, Goals, and Values:  

• Our Vision: A safe, healthy, and inclusive community for all 

• Our Mission: We contribute to a safer, stronger and more sustainable communities by supporting people to achieve greater independence 

• Our Goals: Service Excellence, Organizational Sustainability, Capacity 

• Our Values: Dignity, Advocacy, Empowerment, Collaboration, Accountability, Resiliency 

What We Offer: 

• Competitive Benefits: Enjoy paid vacation, sick and personal time, health and dental plans, long-term disability, critical illness and Pension Plan

  Supportive Environment: Our Employee Assistance Program and professional development opportunities are designed to help you succeed both personally and professionally. We invest in our employees' growth through training programs, workshops, and mentorship opportunities. 

• Engaging Culture: Be part of a friendly team that values your input! With numerous employee engagements, you can make your voice heard and contribute to meaningful change for our clients and our community. 

• Employee Engagement: We often organize team and social gatherings to strengthen relationships and foster camaraderie to create a supportive network among colleagues. 

• Impactful Work: Employees at JHS Victoria are driven by a shared mission to make a positive difference in the community. Engaging in meaningful work enhances job satisfaction and connects team members to a greater purpose. 

About the Program:  

The Community Residential Facilities consists of 4 properties that support individuals being supervised on conditional release from an institution or a forensic psychiatric hospital. The program operates 24/7 with support staff and is guided by services being accessible and client-focused. We work from a client- centered, strengths-based perspective and use a relationship-building approach. We believe that people are experts on their own lives, and promoting positive change enables them to grow in the way they envision.   

Position Summary:  

The Position reports to Manager, Residential Programs 

We are seeking an enthusiastic Casual Support Worker to join our dynamic team. This role involves supporting residents in a structured environment through conducting rounds, managing documentation, and maintaining facility cleanliness. It requires monitoring compliance with rules, fostering positive interactions, and addressing individual needs via action plans. Building relationships with community agencies is essential for effective client support and ensuring safety and accountability. This is an in-person role with no opportunity to work remotely.   

What You'll Be Doing: 

Administration (40%) 

• Conduct and document rounds and bed checks at irregular intervals, a minimum of two times during each shift at Manchester House, Gelling Manor, and Maxfield House. 

• Answer phones, greet the public and visitors with discretion. 

• Access and maintain/ update documentation on SharePoint. 

• Attend employees’ meetings as required. 

• Review memos of the operation of the House and keep abreast of new developments relating to the Correctional Service of Canada and the Provincial Health Services Authority. 

• Record pertinent resident information in the Duty Logbook and on the online Case Administration Management System  

• Record House maintenance and shift rounds in the Duty Logbook 

• Undertake special assignments as required by the Manager of Residential Programs and Program Coordinator 

• Conduct menial house tasks such as laundry, mopping/sweeping, organizing supply area, recycling etc.  

• Record pertinent information in the Duty Logbook and online Case Administration Management System. 

• Check resident sign in/out sheets to ensure accuracy. 

• Follow working alone (safety line) procedures for check-ins. 

House Management (30%) 

• Ensure the house is not left unattended by employees and remain awake for the duration of the shift. 

• Ensure the office and House are clean and organized. 

• Initiate contact with the National Monitoring Centre, Victoria Parole Office, Victoria Forensic Clinic, and Victoria Police when necessary. 

• Advise the Manager of Residential Programs and Program Coordinator of concerns regarding House management or residents, including infractions of House rules, curfews, or policies. 

• Monitor curfew regulations and report infractions to appropriate authorities. 

• Monitor residents for substance misuse violations and breaches of conditions set by the Parole Board of Canada and/or the BC Review Board; ensure violations are recorded and reported to the Parole Officer or Forensic Case Manager. 

• Maintain a well-rounded team environment, including shift debriefing and effective communication. 

Client support (20%) 

• Establish positive communication with and maintain rapport with each resident 

• Develop, implement and sustain a Resident Action and Service Plan suitable to the proposed resident, and encourage the resident's interest and participation. (in line with the internal case management framework) 

• Meet weekly (minimum) with each resident on the caseload 

• Assist with the general needs of the residents 

Community Engagement (10%) 

• Maintain and facilitate working relationships with Parole Officers, Case Managers, local police 

Perform other duties and projects as required and not limited to the responsibilities as mentioned. 

*The assigned percentage of job responsibilities may vary based on organizational and operational priorities. 

What We’re Looking For:  

Qualifications: 

• Minimum of 2 years certificate in a relevant field (Bachelor’s Degree preferred). 

• Experience working with vulnerable populations, including those with mental health, addictions, and developmental disabilities.  

• Proficient in verbal and written English at a professional level.   

• Criminal Record Check and Correctional Service of Canada Enhanced Security Check - To obtain an Enhanced Security Clearance from Public Works Canada the requires applicants to have lived in Canada for a minimum of five years

• Emergency First Aid certification is an asset.  

• Ability to manage confidential and sensitive information effectively and possess strong integrity.. 

Skills and Competencies: 

• The skills to understand the use of authority in supervision and to intervene effectively in crises. 

• Experience in case management, including effectively managing client case notes. 

• The skills to intervene effectively in crises and Knowledge of community resources.  

• Ability to understand the dynamics of offender’s behavior and assess their needs and risks. 

Who You Are:  

• Empathetic and Compassionate: You genuinely understand and care about the experiences and challenges of residents, fostering trust and rapport. 

• Resilient: You maintain composure in high-pressure situations and adapt seamlessly to changing circumstances. 

• Integrity-Driven: You uphold ethical standards, ensuring confidentiality and respect for residents at all times. 

• Culturally Competent: You understand and respect diverse backgrounds and perspectives, tailoring your approach to meet the needs of all residents. 

• Proactive and Motivated: You actively engage in activities that support residents, demonstrating your commitment to their growth and independence. 

• Patient and Tactful: You handle difficult situations with calmness and diplomacy, ensuring positive interactions even in challenging circumstances. 

• Detail-Oriented: You ensure accurate documentation and adherence to protocols, which are vital for resident safety and program compliance. 

Creating Safe, Healthy and Inclusive Communities at JHS Victoria: 

At John Howard Society of Victoria, we proudly embrace the rich diversity of the communities we serve, and we’re excited to invite applicants from all backgrounds to join our team!  We understand that everyone’s journey is different, and we are committed to providing the support needed to ensure equal opportunities for success throughout the hiring process. John Howard Society of Victoria will provide reasonable accommodation upon request. Please email hr@jhsvic.ca if you have a need for any accommodation. We’re here to help! 

Ready to Make a Positive Impact? 

If you’re passionate about making a positive impact in people’s lives and meet the qualifications for this role, we’d love to hear from you!  

Please submit your application through our portal. The positions are available for September 2026, and we’ll be reviewing applications on an ongoing basis until the positions is filled. So don’t wait—apply today and take the next step in your journey with us!   

Company: John Howard Society of Victoria 

Location: In Person, Victoria, BC 

Job Type: Full-time, Permanent  

Work hours: 37.5 hour per week, Mon - Fri, 8 am to 4:00 pm 

Salary: $32.45 per hour 

Benefits: Pension plan, Paid time off, Life insurance, Dental care, Extended health care, Disability insurance, employee and family assistance program 

Help Veterans Find and Maintain Stable Housing 

The John Howard Society of Victoria is seeking a compassionate, resourceful, and community-focused Housing Outreach Worker to join our Veterans Housing Supports Program (VHSP). 

This role supports Veterans and former RCMP members who are experiencing homelessness or are at risk of homelessness. Working directly in the community, you will assist participants in securing housing, navigating complex support systems, accessing benefits and services, and maintaining housing stability through individualized, wraparound support. 

If you are passionate about housing, outreach, advocacy, and helping people overcome barriers to achieve long-term stability, we encourage you to apply. 

Who We Are:  

John Howard Society of Victoria is a fast paced growing, dynamic and innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services.  

At John Howard Society of Victoria we come from various backgrounds and share a common goal of wanting to make things better in our community, for our community. We believe in creating a dynamic work environment that adapts to your needs. 

What We Offer: 

• Competitive Benefits: Enjoy paid vacation, sick and personal time, health and dental plans, long-term disability, critical illness and Pension Plan 

• Supportive Environment: Our Employee Assistance Program and professional development opportunities are designed to help you succeed both personally and professionally. We invest in our employees' growth through training programs, workshops, and mentorship opportunities. 

• Engaging Culture: Be part of a friendly team that values your input! With numerous employee engagements, you can make your voice heard and contribute to meaningful change for our clients and our community. 

• Employee Engagement: We often organize team and social gatherings to strengthen relationships and foster camaraderie to create a supportive network among colleagues. 

• Impactful Work: Employees at JHS Victoria are driven by a shared mission to make a positive difference in the community. Engaging in meaningful work enhances job satisfaction and connects team members to a greater purpose. 

About the Program:  

The program provides housing and wraparound support to veterans and retired RCMP officers who are experiencing or at risk of homelessness. Our program focuses on individualized support services to improve integration and connectedness to support structures, including housing attainment, rental assistance, basic needs, and access to counselling or treatment. Grounded in trauma-informed and culturally responsive care, participants are supported through service planning, case management, and optional one-on-one or group counselling, with the aim of fostering stability, dignity, and community connection. 

Position Summary:  

The Housing Outreach Worker provides individualized housing and outreach support to Veterans and former RCMP members who are experiencing or at risk of homelessness. The position works directly with participants to identify housing needs, develop housing and stability goals, locate and secure appropriate housing, and provide ongoing support to help individuals maintain stable housing.  

The Housing Outreach Worker provides broader systems navigation and practical support, connecting participants to income and financial assistance, Veterans Affairs Canada benefits and services, health and mental health care, substance use supports, and other community resources. Through community-based outreach, the Housing Outreach Worker meets participants where they are, builds engagement, and helps individuals navigate complex service systems and access the supports they need.  

Working collaboratively with participants, landlords, Veterans Affairs Canada, community agencies, and other service providers, the Housing Outreach Worker helps coordinate supports and strengthen each participant’s connection to appropriate resources. The position maintains accurate case documentation, monitors participant progress, and contributes to program outcomes and reporting requirements. 

This is an in-person, community-based role with regular outreach throughout the service area and no opportunity to work remotely. 

What You'll Be Doing: 

Housing and Client Support (40%) 

• Identify, apply for, and secure safe, stable, and appropriate housing for veterans, including private market, supported housing, and transitional options. 

• Works in collaboration with the client to conduct a Needs Assessment, and then formulate a comprehensive service plan that is reviewed and modified with client on a regular basis. Conduct 3, 6, 9, 12 month check ins to ensure client is working towards 

• Work under a person-centered model of support to foster opportunity to achieve individualized, measurable short and long-term goals. provide services for all clients who have experienced homelessness and lived experiences of facing multiple barriers such as substance use, disabilities, mental health, poverty, and trauma 

• Provide flexible and mobile outreach services, including case management, advocacy, and informal counseling, in environments such as streets, shelters, hospitals, corrections facilities, housing sites, and offices. 

• Provide individually tailored services to each client—i.e., housing placement, landlord mediation, independent living skills, vocational guidance, appointment escorts, information and access to integrated substance use treatment and mental health services. 

• Educate, inform, and advocate for clients regarding benefits and financial entitlements, rental subsidies (SAFER, BC Housing, 

• PWD, IA), housing registries, employment supports, and community-based low-barrier resources. 

• Support housing set-up through coordinating access to rent supplements, damage deposits, tenant insurance, and essential furnishings and household goods (groceries, appliances, clothing, etc.). 

• Provide veterans with comprehensive, wraparound case management services, tailored to their individual needs and goals. 

• Serve as a primary point of contact for client support, offering regular check-ins, crisis response, advocacy, and systems navigation. 

• Assist veterans in completing Veterans Affairs forms and navigating federal, provincial, and municipal income supports (e.g. VAC benefits, EI, income assistance, disability benefits, etc.). 

• Refer and connect clients to internal and external mental health supports, including the in-house counselor, substance use services, and culturally relevant resources. 

• Coordinate care with community partners including health authorities, peer-led veteran organizations, and Indigenous support agencies when applicable. 

Outreach and Community Engagement (30%) 

• Conduct outreach activities, including organizing and participating in community events, workshops, and presentations to raise awareness about veteran services. 

• Build and maintain strategic relationships with community agencies, veteran-focused organizations, stakeholders, and service providers to enhance referrals and collaboration. 

• Initiate and foster strong relationships with landlords and housing providers to increase housing options, negotiate tenancy opportunities, address tenancy concerns, and promote long-term housing retention. 

• Track and maintain a database of landlord contacts and available housing units, regularly updating it to reflect the evolving housing landscape. 

• Adapt to new changes and pivot strategies as necessary to meet veteran needs effectively. 

• Liaise with landlords, partner organizations, funders, community partners, and stakeholders to develop and maintain working relationships. 

• Build and maintain positive relationships with landlords and housing providers to support client housing placements, negotiate  

• Document systemic and structural barriers faced by veterans (e.g., discrimination in housing, service gaps), and provide regular feedback to leadership to support advocacy and policy improvement. 

• Support policy shifts by documenting barriers faced by clients and providing insights to leadership and funders. 

• Explore innovative community partnerships to expand housing access, enhance wraparound supports, and reduce service duplication 

Reporting (30%) 

• Maintain accurate records of case management activities, outreach efforts, and outcomes, including demographic information, housing status, support services accessed, referrals made, and follow-up actions. 

• Maintain up-to-date, detailed case notes, individualized support plans, consent forms, and housing documentation in accordance with privacy legislation and organizational policies. 

• Prepare and submit a monthly internal report outlining client progress, housing outcomes, service gaps, and engagement statistics. 

• Support the completion and ongoing maintenance of the veterans data collection tool (Excel or other format), ensuring accurate monthly updates for all active clients. 

• Contribute to quarterly program reporting for funders by providing aggregated data and client success stories. 

• Collaborate closely with the veteran’s counselor and other professionals to ensure case planning and progress are documented and integrated across service streams. 

• Ensure timely and accurate documentation to support evaluation, quality improvement, and accountability to funders and stakeholders. 

Perform other duties and projects as required and not limited to the responsibilities as mentioned. 

*The assigned percentage of job responsibilities may vary based on organizational and operational priorities. 

What We’re Looking For: 

Qualifications:  

• Post-secondary education in social services, human services, or a related field, or an equivalent combination of education, training, and relevant experience. 

• Minimum two (2) years of relevant experience in housing, outreach, case management, community-based services, or supporting individuals experiencing complex barriers. 

• Demonstrated knowledge of housing systems and resources, including housing search and navigation, affordable housing, rent supplements, and income supports for Veterans.  

• Knowledge or experience working with Veterans Affairs is an asset.  

• Proficient in verbal and written English at a professional level, with excellent communication, organization and interpersonal abilities. 

• High proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint) and case management systems. 

• Criminal Record Check. 

• Valid Class 5 Driver’s License and access to a reliable vehicle, insured for business up to $5,000,000 for liability, and which can be used to transport clients.  

• Emergency First Aid certification is an asset.  

• Ability to manage confidential and sensitive information effectively and possess strong integrity. 

Skills and Competencies:  

• Demonstrated knowledge of military culture and the unique needs and barriers Veterans may experience following release from service. 

• Strong knowledge of housing navigation, community resources, income and financial supports, and health and social service systems. 

• Strong ability to engage and build rapport with individuals experiencing homelessness, housing instability, mental health concerns, substance use, trauma, or other complex barriers. 

• Demonstrated ability to assess client needs, identify priorities, and develop practical, client-centred goals and support plans. 

• Ability to manage a diverse caseload, prioritize competing needs, and provide consistent follow-up in a fast-paced environment. 

• Work in a fast-paced environment with competing priorities. 

• Strong interpersonal, de-escalation, conflict resolution, and professional boundary-setting skills. 

• Ability to provide culturally responsive, trauma-informed, and person-centred services to individuals from diverse backgrounds and lived experiences.  

• Strong advocacy and systems-navigation skills, with the ability to work collaboratively with landlords, service providers, government systems, and community partners.  

• Demonstrated ability to maintain accurate, timely, and confidential case documentation and program records.  

• Strong organizational, time-management, and administrative skills, with the ability to work independently and exercise sound judgment.  

• Results-oriented approach with the ability to work toward client outcomes, program targets, and contractual deliverables. 

You may be a great fit if you are: 

• Passionate about supporting Veterans and preventing homelessness. 

• Skilled at building meaningful relationships with individuals facing complex barriers. 

• Comfortable working independently in community settings. 

• Organized, adaptable, and solutions-focused. 

• Confident advocating for clients and navigating complex service systems. 

• Experienced in housing support, outreach, case management, or social services. 

• Committed to trauma-informed, person-centered, and culturally responsive practice. 

• Looking for a role where you can make a measurable difference in people's lives every day. 

Creating Safe, Healthy and Inclusive Communities at JHS Victoria: 

At John Howard Society of Victoria, we proudly embrace the rich diversity of the communities we serve, and we’re excited to invite applicants from all backgrounds to join our team!  We understand that everyone’s journey is different, and we are committed to providing the support needed to ensure equal opportunities for success throughout the hiring process. John Howard Society of Victoria will provide reasonable accommodation upon request. Please email hr@jhsvic.ca if you have a need for any accommodation. We’re here to help! 

Ready to Make a Positive Impact? 

If you’re passionate about making a positive impact in people’s lives and meet the qualifications for this role, we’d love to hear from you!  

Please submit your application on the portal. Submission deadline is September 18, 2026 and we’ll be reviewing applications on an ongoing basis until the position is filled. So don’t wait—apply today and take the next step in your journey with us!  

Organization: John Howard Society of Victoria 

Location: In Person, Victoria, BC 

Job Type: Full-time, Permanent  

Work hours: 40 hours, Mon - Fri, 8:00 am to 4:30 pm  

Salary: $25.00 per hour 

Benefits: Pension plan, Paid time off, Life insurance, Dental care, Extended health care, Disability insurance, employee and family assistance program 

Who We Are:  

John Howard Society of Victoria is a fast paced growing, dynamic and innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services.  

At John Howard Society of Victoria we come from various backgrounds and share a common goal of wanting to make things better in our community, for our community. We believe in creating a dynamic work environment that adapts to your needs. 

What We Offer: 

• Competitive Benefits: Enjoy paid vacation, sick and personal time, health and dental plans, long-term disability, critical illness and Pension Plan 

• Supportive Environment: Our Employee Assistance Program and professional development opportunities are designed to help you succeed both personally and professionally. We invest in our employees' growth through training programs, workshops, and mentorship opportunities. 

• Engaging Culture: Be part of a friendly team that values your input! With numerous employee engagements, you can make your voice heard and contribute to meaningful change for our clients and our community. 

• Employee Engagement: We often organize team and social gatherings to strengthen relationships and foster camaraderie to create a supportive network among colleagues. 

• Impactful Work: Employees at JHS Victoria are driven by a shared mission to make a positive difference in the community. Engaging in meaningful work enhances job satisfaction and connects team members to a greater purpose. 

Position Summary:  

The Position reports to Manager, Business Operations 

We are seeking a dependable and practical Building Services Attendant to help maintain our community, residential, and office spaces. 

This hands-on role combines janitorial, hygiene, and general building-maintenance responsibilities. Some shifts will be focused on maintenance and some will be focused on janitor and hygiene duties. This position works independently with moderate supervision. This is an in-person role with no opportunity to remotely.  

What You'll Be Doing: 

Service Work (75%) 

• Keeping buildings and properties in clean and orderly condition. 

• Performing routine cleaning activities, including: 

• Sweeping, mopping, scrubbing, or vacuuming floors.  

• Scrubbing, sanitizing, and supplying restroom facilities.  

• Dusting furniture, walls, and equipment.  

• Cleaning windows, mirrors, and partitions.  

• Preparing and mixing cleaning solutions. 

• Setting up rooms and equipment for classes and lessons. 

• Maintain records, including various logs, key registers, and janitorial/hygiene and maintenance supplies inventory, and other records. 

• Assist and order for inventory management. 

Maintenance Work (25%) 

• General carpentry maintenance such as building repairs, patching, grouting, caulking, and painting. 

• Plumbing maintenance such as unblocking waste lines, replacing fixtures such as flush tank mechanisms, toilets, sinks and faucets. 

• Landscape maintenance included mowing lawns, weed trimming, tree pruning, and deck maintenance. 

• Assisting with scheduled maintenance programs on building system. 

Perform other duties and projects as required and not limited to the responsibilities as mentioned. 

*The assigned percentage of job responsibilities may vary based on organizational and operational priorities. 

What We’re Looking For:  

Qualifications: 

• Minimum of 3 years of relevant experience. 

• Proficient in verbal and written English at a professional level.  

• Valid Class 5 Driver’s License and access to a reliable vehicle. 

• Criminal Record Check. 

• Emergency First Aid certification is an asset. 

• Good health, physically able to perform the duties of the position and ability to lift and carry heavy equipment and objects. 

   

Skills and Competencies:  

• High proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint). 

• Willing and able to remain on site after normal working hours as required to handle any emergency maintenance situations (i.e. mechanical systems offline etc.). 

• A friendly and helpful personality who will interact professionally with residents, visitors and staff. 

• Knowledge of standard cleaning methods and procedures. 

• Experience with using cleaning equipment, including vacuum cleaners, floor buffers, and cleaning solutions. 

• Ability to perform repetitive motion for periods of time. 

• Building Service Worker Level 1 / WHIMIS training/certificate considered an asset. 

Who You Are:  

• Dependable: You take responsibility for completing assigned cleaning and maintenance work thoroughly and consistently. 

• Practical and hands-on: You are comfortable moving between cleaning, room setup, inventory, landscaping, and minor building repairs. 

• Organized: You maintain accurate logs, key registers, supply records, and inventory information. 

• Independent: You can plan and complete daily tasks with moderate supervision. 

• Approachable and professional: You communicate respectfully and maintain positive interactions with residents, visitors, and employees. 

• Adaptable: You can shift priorities when cleaning, building, or emergency-maintenance needs change. 

Creating Safe, Healthy and Inclusive Communities at JHS Victoria: 

At John Howard Society of Victoria, we proudly embrace the rich diversity of the communities we serve, and we’re excited to invite applicants from all backgrounds to join our team!  We understand that everyone’s journey is different, and we are committed to providing the support needed to ensure equal opportunities for success throughout the hiring process. John Howard Society of Victoria will provide reasonable accommodation upon request. Please email hr@jhsvic.ca if you have a need for any accommodation. We’re here to help! 

Ready to Make a Positive Impact? 

If you’re passionate about making a positive impact in people’s lives and meet the qualifications for this role, we’d love to hear from you!  

Please submit your application through our portal. Submission deadline is September 18, 2026 and we’ll be reviewing applications on an ongoing basis until the position is filled. So don’t wait—apply today and take the next step in your journey with us!  

Manager, Workforce Development  

Organization: John Howard Society of Victoria  

Location: In Person, Victoria, BC 

Job Type: Full-time, Permanent  

Work hours: 40 hours a week, Mon - Fri, 8:00 am to 4:30 pm  

Lead Workforce Development. Drive Results. Create Community Impact 

John Howard Society of Victoria is seeking a passionate, innovative, and results-driven Manager, Workforce Development to lead our employment and workforce development services.  

This is an exciting opportunity for a proven leader who thrives in a fast-paced environment and is motivated by creating measurable employment outcomes for individuals facing barriers to employment. Reporting to senior leadership, you will provide operational oversight, lead a high-performing team, strengthen employer and community partnerships, and ensure programs consistently achieve contractual deliverables and participant success outcomes. 

If you are a strategic thinker with strong operational leadership skills and a passion for helping people achieve sustainable employment, we want to hear from you. 

About John Howard Society of Victoria 

John Howard Society of Victoria is a fast paced growing, dynamic and innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services.  

At John Howard Society of Victoria we come from various backgrounds and share a common goal of wanting to make things better in our community, for our community. We believe in creating a dynamic work environment that adapts to your needs. 

What We Offer 

Annual Salary of $76,000 determined based on a variety of factors, including pay equity, market conditions, candidate experience, internal equity, and organizational priorities. In addition to a competitive wage based on experience and qualifications, JHSV offers: 

• Municipal Pension Plan 

• Extended Health and Dental Coverage 

• Disability and Life Insurance 

• Employee and Family Assistance Program 

• Paid Vacation and Time Off 

• Employee Engagement Activities 

• Professional Development Opportunities 

• A Supportive and Collaborative Work Environment 

About the Job 

We is seeking a passionate, results-driven, and innovative Manager, Workforce Development to provide operational leadership and performance oversight for JHS employment and workforce development programs in a fast paced and dynamic environment. This is a highly accountable, results-focused leadership role responsible for translating departmental priorities into effective day-to-day operations, ensuring contractual targets and performance indicators are achieved, and maintaining high standards of service delivery.  

The Manager monitors program performance and data, identifies risks and areas requiring improvement, and implements timely operational strategies and corrective actions to strengthen participant outcomes. The Manager leads and develops a high-performing employment team, strengthens employer and community partnerships, drives innovation and continuous quality improvement, and ensures programs consistently meet or exceed contractual deliverables and performance indicators. Success in this role is demonstrated through consistently achieving contractual targets and strengthening employment placement and retention outcomes. The Manager builds productive employer partnerships, develops a high-performing and accountable team, and maintains high standards of program quality and compliance. They continuously identify and implement measurable improvements that strengthen program performance and sustainability. The position is in-person with no opportunities to work remotely.  

What You'll Do 

Contract Performance and Outcomes (30%) 

• Monitor employment programs to ensure contractual performance measures, participant outcomes, and funder expectations are consistently achieved or exceeded. 

• Monitor weekly, monthly, and contractual key performance indicators, including participant engagement, employment placements, retention, and other required outcomes.  

• Drive participant progression from intake through program completion and into employment, ensuring enrolment, completion, employment placement, and retention targets are consistently achieved or exceeded. 

• Ensure accurate and timely monthly, quarterly, semi-annual, annual, and ad hoc reporting to funders and organizational leadership. 

• Support program sustainability through effective contract management, proactive performance monitoring, and timely response to identified performance risks. 

Program Implementation and Daily Operations (25%) 

• Oversee the day-to-day implementation and delivery of employment programs, ensuring services are structured, responsive, efficient, and aligned with organizational priorities, employer needs, and current labour market demands. 

• Translate departmental priorities and program objectives into clear operational plans, workflows, staff responsibilities, and measurable deliverables. 

• Designing and maintaining effective and inclusive employment programs that support participants in achieving meaningful and sustainable employment outcomes. 

• Coordinate staffing, scheduling, training, participant flow, resources, and other operational requirements necessary for effective program delivery. 

• Implement and enhance program processes, curricula, tools, resources, and service delivery practices in response to operational needs, labour market trends, and established program priorities.  

• Collaborate across JHS programs to strengthen internal referrals, coordinated service delivery, and participant access to appropriate supports. 

Leadership and Team Performance (15%) 

• Develop and lead a high-performing, accountable workforce development team while fostering a collaborative and results-focused team culture.  

• Establish clear individual and team expectations to achieve measurable outcomes aligned with contractual targets, program objectives, service standards, and organizational expectations. 

• Coordinate and execute recruitment, selection, onboarding, orientation, employee evaluations, and other staffing processes in collaboration with Human Resources and senior leadership. 

• Provide day-to-day supervision and direction to employees in accordance with organizational policies and procedures. 

• Monitor staff performance, productivity, and outcomes through regular performance evaluations, providing ongoing coaching, feedback, and performance management to support employee development and address performance gaps. 

Financial and Resource Management (10%) 

• Monitor program budgets and expenditures to ensure alignment with approved allocations, funding agreements, and organizational requirements. 

• Review and approve program expenditures within delegated authority and ensure appropriate financial documentation is maintained. 

• Monitor financial performance, identify budget variances, and recommend or implement operational adjustments as appropriate. 

• Support budget development, financial reporting, and funding-related requirements in collaboration with senior leadership and Finance. 

• Identify and support the development of new funding opportunities and proposals that strengthen program sustainability and expand service capacity, in alignment with the strategic plan and labour market needs. 

Quality Assurance, Compliance, & Risk Monitoring (10%) 

• Monitor and evaluate program effectiveness through performance data, participant and employer outcomes, service trends, and stakeholder feedback to identify strengths, gaps, and opportunities to improve program delivery and outcomes. 

• Lead continuous quality improvement by identifying improvement priorities, establishing action plans, monitoring progress, and evaluating the effectiveness of changes implemented. 

• Monitor program delivery, documentation, reporting, and operational practices to ensure compliance with funding agreements, accreditation standards, organizational policies, and established service standards. 

• Support program audits, and provide corrective action processes and recommendations to senior leadership as required.  

• Maintain effective risk management practices by proactively identifying, assessing, mitigating, and escalating program risks as appropriate. 

Job Development & Partnerships (10%) 

• Execute the implementation of employer engagement strategies to build relationships and create sustainable employment opportunities for program participants. 

• Expand employment placement opportunities through targeted employer engagement, relationship development, and identification of opportunities aligned with participant and labour market needs. 

• Promote employment programs to employers, including the benefits of hiring program participants and accessing available supports such as wage subsidies. 

• Support the development of hiring initiatives such as employer information sessions, hiring events, and job fairs to expand employment opportunities for participants. 

• Build and maintain effective working relationships with community agencies, educational and training providers, government stakeholders, referral partners, and other organizations that support participant employment outcomes. 

• Identify emerging community, industry, and labour market needs and communicate opportunities, risks, and recommendations to senior leadership.  

• Support the implementation of partnership and program initiatives established through departmental and organizational planning.  

• Represent the Society at relevant community tables, industry events, networks, and stakeholder meetings. 

Perform other duties and projects as required and not limited to the responsibilities as mentioned. 

*The assigned percentage of job responsibilities may vary based on organizational and operational priorities. 

What We’re Looking For:  

Must have Qualifications: 

• Bachelor's degree in Human Services, Social Sciences, Business Administration, Human Resources, Workforce Development, or a related field, or an equivalent combination of education and relevant experience. 

• Minimum of 5 years of progressive experience in employment services, workforce development, program management, or a related field, including demonstrated leadership and people management experience. 

• Demonstrated experience managing outcome-based programs with responsibility for contractual targets, key performance indicators, and measurable participant outcomes. 

• Experience developing employer, industry, community, and/or government partnerships that support employment and workforce outcomes. 

• Experience delivering or overseeing employment services for individuals facing barriers to employment. 

• Experience with program budgets, financial monitoring, funding agreements, and grant or proposal development. 

• Proficient in verbal and written English at a professional level, with excellent communication and interpersonal abilities. 

• High proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint).  

• Valid BC Class 5 Driver’s License and access to a reliable vehicle.  

• Ability to successfully complete a Criminal Record Check 

Skills and Competencies: 

• Results-oriented leadership with a demonstrated ability to drive measurable program, participant, and employment outcomes. 

• Demonstrated people leadership and performance management skills, with the ability to establish clear expectations, coach and develop employees, address performance gaps, and foster an accountable, high-performing team culture. 

• Operational management expertise, with the ability to translate priorities into clear plans, workflows, deliverables, and staff accountabilities. 

• Strong understanding of quality assurance, continuous quality improvement, contractual compliance, and risk management. 

• High degree of professionalism, integrity, discretion, and accountability when managing confidential or sensitive information. 

• Excellent interpersonal and communication skills, with the ability to build collaborative relationships with staff, participants, employers, funders, government representatives, and community partners.  

• Adaptable and resilient, with the ability to lead effectively and maintain accountability in a fast-paced, dynamic environment. 

• Demonstrated sound judgment and problem-solving abilities, with the capacity to make timely decisions, manage competing priorities, and escalate significant risks appropriately. 

• Understanding of person-centred and trauma-informed practices, with the ability to support inclusive service delivery that recognizes individual strengths, needs, barriers, and goals. 

Creating Safe, Healthy and Inclusive Communities at JHS Victoria: 

At John Howard Society of Victoria, we proudly embrace the rich diversity of the communities we serve, and we’re excited to invite applicants from all backgrounds to join our team!  We understand that everyone’s journey is different, and we are committed to providing the support needed to ensure equal opportunities for success throughout the hiring process. John Howard Society of Victoria will provide reasonable accommodation upon request. Please email hr@jhsvic.ca if you have a need for any accommodation. We’re here to help! 

Ready to Make a Positive Impact? 

If you’re passionate about making a positive impact in people’s lives and meet the qualifications for this role, we’d love to hear from you!  

Please submit your application through our portal. We’ll be reviewing applications on an ongoing basis until the position is filled. So don’t wait—apply today and take the next step in your journey with us!  

Company: John Howard Society of Victoria 

Location: In Person, Victoria, BC 

Job Type: On call, Casual 

Salary: $26.15 per hour

Number of positions: 10

• For 8 hrs. or 12 hrs. overnight shifts

• Open availabilities for weekend, day shifts, overnights

Who We Are:  

John Howard Society of Victoria is a fast-paced growing, dynamic and innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services.  

At John Howard Society of Victoria, we come from various backgrounds and share a common goal of wanting to make things better in our community, for our community. We believe in creating a dynamic work environment that adapts to your needs. 

Our Vision, Mission, Goals, and Values:  

• Our Vision: A safe, healthy, and inclusive community for all 

• Our Mission: We contribute to a safer, stronger and more sustainable communities by supporting people to achieve greater independence 

• Our Goals: Service Excellence, Organizational Sustainability, Capacity 

• Our Values: Dignity, Advocacy, Empowerment, Collaboration, Accountability, Resiliency 

What We Offer: 

• Supportive Environment: Our Employee Assistance Program and professional development opportunities are designed to help you succeed both personally and professionally. We invest in our employees' growth through training programs, workshops, and mentorship opportunities. 

• Engaging Culture: Be part of a friendly team that values your input! With numerous employee engagements, you can make your voice heard and contribute to meaningful change for our clients and our community. 

• Employee Engagement: We often organize team and social gatherings to strengthen relationships and foster camaraderie to create a supportive network among colleagues. 

• Impactful Work: Employees at JHS Victoria are driven by a shared mission to make a positive difference in the community. Engaging in meaningful work enhances job satisfaction and connects team members to a greater purpose. 

About the Program:  

The Community Residential Facilities consists of 4 properties that support individuals being supervised on conditional release from an institution or a forensic psychiatric hospital. The program operates 24/7 with support staff and is guided by services being accessible and client-focused. We work from a client- centered, strengths-based perspective and use a relationship-building approach. We believe that people are experts on their own lives, and promoting positive change enables them to grow in the way they envision.   

Position Summary:  

The Position reports to Manager, Residential Programs 

We are seeking an enthusiastic Casual Support Worker to join our dynamic team. This role involves supporting residents in a structured environment through conducting rounds, managing documentation, and maintaining facility cleanliness. It requires monitoring compliance with rules, fostering positive interactions, and addressing individual needs via action plans. Building relationships with community agencies is essential for effective client support and ensuring safety and accountability. This is an in-person role with no opportunity to work remotely.   

What You'll Be Doing: 

Administration (40%) 

• Conduct rounds and bed checks at irregular intervals, a minimum of two times during each shift at Manchester House, Gelling Manor, and Maxfield House. 

• Answer phones, greet the public and visitors with discretion. 

• Access and maintain/ update documentation on SharePoint. 

• Attend employees’ meetings as required. 

• Review memos of the operation of the House and keep abreast of new developments relating to the Correctional Service of Canada and the Provincial Health Services Authority. 

• Record pertinent resident information in the Duty Logbook and on the online Case Administration Management System  

• Record House maintenance and shift rounds in the Duty Logbook 

• Undertake special assignments as required by the Manager of Residential Programs and Program Coordinator 

• Conduct menial house tasks such as laundry, mopping/sweeping, organizing supply area, recycling etc.  

• Record pertinent information in the Duty Logbook and online Case Administration Management System. 

• Check resident sign in/out sheets to ensure accuracy. 

• Follow working alone (safety line) procedures for check-ins. 

House Management (30%) 

• Ensure the house is not left unattended by employees and remain awake for the duration of the shift. 

• Ensure the office and House are clean and organized. 

• Initiate contact with the National Monitoring Centre, Victoria Parole Office, Victoria Forensic Clinic, and Victoria Police when necessary. 

• Advise the Manager of Residential Programs and Program Coordinator of concerns regarding House management or residents, including infractions of House rules, curfews, or policies. 

• Monitor curfew regulations and report infractions to appropriate authorities. 

• Monitor residents for substance misuse violations and breaches of conditions set by the Parole Board of Canada and/or the BC Review Board; ensure violations are recorded and reported to the Parole Officer or Forensic Case Manager. 

• Maintain a well-rounded team environment, including shift debriefing and effective communication. 

Client support (20%) 

• Establish positive communication with and maintain rapport with each resident 

• Develop, implement and sustain a Resident Action and Service Plan suitable to the proposed resident, and encourage the resident's interest and participation. (in line with the internal case management framework) 

• Meet weekly (minimum) with each resident on the caseload 

• Assist with the general needs of the residents 

Community Engagement (10%) 

• Maintain and facilitate working relationships with Parole Officers, Case Managers, local police 

Perform other duties and projects as required and not limited to the responsibilities as mentioned. 

*The assigned percentage of job responsibilities may vary based on organizational and operational priorities. 

What We’re Looking For:  

Qualifications: 

• Minimum of 2 years certificate in a relevant field (Bachelor’s Degree preferred). 

• Experience working with vulnerable populations, including those with mental health, addictions, and developmental disabilities.  

• Proficient in verbal and written English at a professional level.   

• Criminal Record Check and Correctional Service of Canada Enhanced Security Check - To obtain an Enhanced Security Clearance from Public Works Canada the requires applicants to have lived in Canada for a minimum of five years

• Emergency First Aid certification is an asset.  

• Ability to manage confidential and sensitive information effectively and possess strong integrity. 

Skills and Competencies: 

• The skills to understand the use of authority in supervision and to intervene effectively in crises. 

• Experience in case management, including effectively managing client case notes. 

• The skills to intervene effectively in crises and Knowledge of community resources.  

• Ability to understand the dynamics of offender’s behavior and assess their needs and risks. 

  Available to work overnights and weekends as per requirements. 

Who You Are:  

• Empathetic and Compassionate: You genuinely understand and care about the experiences and challenges of residents, fostering trust and rapport. 

• Resilient: You maintain composure in high-pressure situations and adapt seamlessly to changing circumstances. 

• Integrity-Driven: You uphold ethical standards, ensuring confidentiality and respect for residents at all times. 

• Culturally Competent: You understand and respect diverse backgrounds and perspectives, tailoring your approach to meet the needs of all residents. 

• Proactive and Motivated: You actively engage in activities that support residents, demonstrating your commitment to their growth and independence. 

• Patient and Tactful: You handle difficult situations with calmness and diplomacy, ensuring positive interactions even in challenging circumstances. 

• Detail-Oriented: You ensure accurate documentation and adherence to protocols, which are vital for resident safety and program compliance. 

Creating Safe, Healthy and Inclusive Communities at JHS Victoria: 

At John Howard Society of Victoria, we proudly embrace the rich diversity of the communities we serve, and we’re excited to invite applicants from all backgrounds to join our team!  We understand that everyone’s journey is different, and we are committed to providing the support needed to ensure equal opportunities for success throughout the hiring process. John Howard Society of Victoria will provide reasonable accommodation upon request. Please email hr@jhsvic.ca if you have a need for any accommodation. We’re here to help! 

Ready to Make a Positive Impact? 

If you’re passionate about making a positive impact in people’s lives and meet the qualifications for this role, we’d love to hear from you!  

Please submit your application through our portal. The positions are available for September 2026, and we’ll be reviewing applications on an ongoing basis until the positions is filled. So don’t wait—apply today and take the next step in your journey with us!